As a Records Customer Service Representative, you will be responsible for maintaining the accuracy of CSC's Company Records Database in a timely manner. This role is critical to the organization as we maintain the data and records of our customers that allow them to flourish, meet the compliance needs of our customers and retain their business for the long term by delivering exceptional customer satisfaction. You will be working closely with all areas of the business including but not limited to the Strategic Account Management team and Entity Portfolio Specialist teams, Operations, Sales and Finance.

Strong working knowledge of records requests from both internal and external customers through various queue and project work to properly update our Company Records database.

Research entities or groups of entities status at the Secretary of State and validate or update our database accordingly.

This requires us to review the flow of data from one of our systems to our Company Records database to identify errors in processing and systemic gaps that would cause our records to not be accurate.

Independently own records functions and increasingly complex and higher priority tasks with minimal support .

Employees must demonstrate active participation in CSC Values and actively work to improve their performance towards living the values.

Ability to work and navigate across multiple databases and computer screens

Comfortable answering client phone calls, understanding the customer's request, and completing what is asked while maintaining exceptional customer service.

Establishes effective working relationships with internal teams to support collaboration

Embody and live the high expectations of CSC's company culture. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.



Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented workplace where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. That's why we are the leading provider of business administration and compliance solutions.

We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.

We offer fulfilling work and career opportunities. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.

📌 Customer Support Sales Advisor (Remote & Hybrid) (Bengaluru)
🏢 CSC Electronic
📍 Bengaluru