Role: Team Lead – P2P Quality

Location: Pune

Experience: 7–10 Years

Band: BPO 4/5

Job Code: 437078

Role & Responsibilities

- Strong understanding of the end-to-end Accounts Payable (AP) cycle, including Invoice Processing, Helpdesk, Payments, Vendor Master, and T&E.;
- Lead end-to-end Quality Control operations.
- Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.
- Review audit findings, identify quality gaps, and recommend corrective actions.
- Ensure daily audits are performed and reported to internal and external stakeholders.
- Prepare Root Cause Analysis (RCA) and 5 Whys for errors, along with solid preventive actions.
- Ensure all teams complete deliverables within deadlines, comply with relevant standards and policies, and report accurately.
- Ensure compliance with all SLA and KPI targets.
- Identify process gaps and improvement opportunities.




- Handle internal reporting and ensure SLA adherence.
- Exceed daily, weekly, and monthly team targets for TAT and accuracy.

Additional Requirements

- Demonstrated proactive and positive conflict-resolution skills.
- Excellent analytical and problem-solving skills.
- Excellent communication skills at all levels.
- Intellectual curiosity, a willingness to improve processes, and a proactive approach.

Good-to-Have Skills

- B.Com, M.Com, or postgraduate degree in Finance or Accounting.
- 0–7 years of professional experience in Accounts Payable.
- Good understanding of Finance and Accounting processes.
- Knowledge of various ERP systems, including SAP.
- Proficiency in MS Office and Advanced Excel.

Additional Information

- Ex-TCS employees cannot apply.
- PAN and DOB are required for profile creation.

📌 Team LeadP Quality (Pune)
🏢 Gratitude
📍 Pune