Role: Procure-to-Pay Support & Dispute Management Analyst

Location: Bangalore

Experience: 1–5 Years

Band: BPO 1/2

Salary: 6–7 LPA (₹50,000–₹58,333 per month)

Job ID: 407211

Required Skills

- Strong hands-on experience in P2P / Accounts Payable operations.
- Experience handling supplier invoice queries and disputes.
- Knowledge of e-invoicing models and invoice validation rules.
- Working knowledge of P2P systems such as Coupa, SAP AP, Ariba, or Oracle iSupplier (exposure to any one is acceptable).
- Good command of Excel for tracking, reconciliation, and reporting.
- Robust problem-solving and analytical skills.
- Clear and professional communication with suppliers and internal stakeholders.
- Ability to work in a high-volume, SLA-driven environment.
- Attention to detail and strong follow-through on dispute closures.
- Confidence to manage escalations independently.
- Excellent verbal and written communication skills.
- Problem-solving abilities.
- Client engagement management.
- Analytical thinking.

Key Responsibilities

- Serve as the first-level and second-level support for supplier queries related to invoices, payments, and P2P system usage.
- Manage supplier inquiries through email inboxes, ticketing tools, or P2P portals, ensuring timely and accurate responses.
- Provide guidance to suppliers on invoice submission methods, status tracking, and common rejections.
- Maintain strong SLAs,



First Touch Resolution (FTR), and customer satisfaction benchmarks.
- Handle invoice disputes end-to-end, including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
- Coordinate with Procurement, AP, and Business teams to investigate and resolve disputes.
- Track dispute ageing, follow up with stakeholders, and ensure closure within agreed timelines.
- Document root causes and contribute to repeat issue reduction initiatives.
- Support suppliers using e-invoicing channels (portal, network, or direct integration).
- Assist suppliers in onboarding and stabilising e-invoicing adoption to improve touchless processing rates.
- Support bulk or mass invoice upload activities, including validation of templates and data completeness.

Role Overview

The P2P System Support & Invoice Dispute Management Analyst is responsible for end-to-end support of supplier-facing P2P queries, including invoice status inquiries, invoice dispute resolution, e-invoicing channel support, and bulk invoice upload support.

The role acts as a key interface between suppliers, Accounts Payable, Procurement, and system teams, ensuring accurate resolution, adherence to SLAs, and smooth invoice processing within the P2P platform.

Additional Information

- Ex-TCS employees cannot apply.
- PAN and DOB are required for profile creation.

📌 Procure-to-Pay Support & Dispute Management Analyst (Bengaluru)
🏢 Gratitude
📍 Bengaluru