We are looking for a Japanese Support Engineer to handle customer-reported technical issues, troubleshoot application-related problems, and provide effective solutions using IT service management tools. Roles & Responsibilities • Handle customer-reported technical issues and provide timely resolutions. • Perform troubleshooting, issue investigation, and root-cause analysis. • Provide application support, including basic installation, configuration, and system monitoring. • Manage customer incidents and support tickets using ServiceNow or similar ITSM tools. • Monitor and adhere to defined SLAs and KPIs. • Create and maintain technical documentation and knowledge articles. • Communicate with Japanese customers through email, chat, and telephonic support. • Escalate complex technical issues to relevant teams and ensure timely closure.
Technical Skills Required • Knowledge of IT Application Support and Technical Troubleshooting. • Experience with ServiceNow or similar ITSM tools. • Understanding of Incident Management, SLA, and KPI processes. • Knowledge of application installation, configuration, and monitoring. • Basic programming knowledge. • Good analytical and problem-solving skills. Japanese Language Requirement • JLPT N3 certification or equivalent Japanese proficiency. • Ability to communicate with Japanese customers in both Japanese and English. • Ability to understand and communicate technical issues effectively. Qualifications • Bachelor's degree. • 3–8 years of experience in IT Support / Application Support. • Good customer handling, communication, and coordination skills. • Good Communication Level in Japanese.
Pay: ₹351,000.00 - ₹1,680,000.00 per year
Advantages:
- Flexible schedule
Work Location: In person
📌 Japanese Support Engineer (Tiruchirappalli)
🏢 Agno Talents
📍 Tiruchirappalli
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