Job Description – QSR Trainer

Job Title: QSR Trainer
Department: Operations / Learning & Development
Reports To: Operations Manager / Training Manager
Industry: Quick Service Restaurant (QSR)

1. Job Summary

The QSR Trainer is responsible for training and developing restaurant employees to ensure consistent operational standards, excellent customer service, food quality, hygiene, and safety across all outlets. The role focuses on onboarding new employees, conducting skill-based training, evaluating performance, and ensuring compliance with company SOPs.

2. Key Responsibilities

A. Employee Training & Development

- Conduct induction and orientation training for newly joined employees.
- Train staff on restaurant operations, service standards, and company policies.
- Provide training on food preparation, product knowledge, and portion control.
- Train employees on POS systems, billing, and order-taking procedures.
- Conduct refresher training and skill development sessions.
- Train employees on customer handling and complaint resolution.

B. Operational Training

- Ensure employees follow operational SOPs and checklists.
- Train kitchen staff on food preparation, recipes, and presentation standards.
- Train service staff on order taking, serving, and guest interaction.
- Ensure proper equipment handling and maintenance practices.
- Train staff on inventory management, stock rotation, and FIFO procedures.

C. Food Safety & Hygiene

- Conduct training on personal hygiene and grooming standards.
- Train employees on food safety, storage, and temperature control.
- Ensure compliance with FSSAI guidelines and company food safety standards.
- Conduct hygiene audits and identify training gaps.

D. Training Evaluation & Reporting

- Conduct practical and theoretical assessments.




- Evaluate employee performance after training.
- Maintain training attendance and assessment records.
- Prepare monthly training calendars and reports.
- Identify skill gaps and recommend improvement plans.
- Conduct outlet visits to monitor training effectiveness.

3. Required Qualifications & Experience

- Graduate / Diploma in Hotel Management or Hospitality preferred.
- 2–4 years of experience in QSR or restaurant operations.
- Previous experience in training and development preferred.
- Strong understanding of restaurant operations and food safety.
- Knowledge of FSSAI standards and operational SOPs.

4. Required Skills

- Excellent communication and presentation skills.
- Strong coaching and mentoring abilities.
- Good knowledge of QSR operations.
- Leadership and team management.
- Problem-solving and analytical skills.
- Ability to conduct classroom and on-the-job training.
- Willingness to travel across outlets, if required.

5. Key Performance Indicators (KPIs)

- New employee training completion rate.
- Training effectiveness and assessment scores.
- Employee productivity and skill improvement.
- Reduction in operational errors.
- Food safety and hygiene audit scores.
- Customer service and guest satisfaction scores.
- Employee retention and training compliance.
- Timely submission of training reports.

6. Working Conditions

- Full-time position.
- Travel to multiple restaurant outlets as required.
- Flexible working hours depending on operational needs.
- Regular coordination with outlet managers and operations teams.

7. Key Objective

To ensure all QSR employees are adequately trained, operationally competent, and aligned with company standards to deliver consistent food quality, service excellence, and customer satisfaction.

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 QSR Trainer (Pune)
🏢 Team24 Foods and Beverages
📍 Pune