Customer Support Executive – Ecommerce Non-Voice, Travel Voice & International Voice

Job Location: New Town, Kolkata

Interview Mode: Virtual Interview

Job Type: Full-Time

Openings: Multiple Candidate

Type: Freshers & Experienced

Job Overview

Outpace Consulting is hiring enthusiastic and customer-focused candidates for multiple Customer Support Executive positions across Ecommerce and Travel processes.

We are inviting applications from freshers and experienced professionals who are looking to build or advance their careers in the customer service industry.

Candidates can apply for the position that matches their qualifications, experience and communication skills.

Position 1: Customer Support Executive – Ecommerce Non-Voice

Experience: Fresher
Qualification: Graduate / Undergraduate

Salary: ₹18,000 In-Hand per month

Job Responsibilities:

- Handle customer queries through non-voice support channels.
- Assist customers with order-related and service-related concerns.
- Provide accurate and timely written resolutions.
- Maintain proper documentation of customer interactions.
- Ensure professional written communication and customer satisfaction.
- Maintain accuracy and quality in a fast-paced work environment.

Job Details:

- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Off: 2 Rotational Offs
- Transport: One-Way Cab + ₹1,400 Travel Allowance
- Location: New Town, Kolkata

Position 2: Customer Support Executive – Travel Voice

Experience: Fresher
Qualification: Graduate / Undergraduate

Salary: ₹21,000 – ₹22,000 In-Hand per month

Job Responsibilities:

- Interact with customers over voice for a Travel Customer Support process.
- Assist customers with travel-related service queries.
- Understand customer requirements and provide appropriate solutions.
- Communicate information clearly and professionally.




- Handle customer concerns through effective listening and problem-solving.
- Maintain a positive customer experience.

Job Details:

- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Off: 2 Rotational Offs
- Transport: One-Way Cab + ₹1,400 Travel Allowance
- Location: New Town, Kolkata

Position 3: Customer Support Executive – International Voice

Experience: Minimum 1 Year of International Calling Experience
Qualification: Graduate / Undergraduate

Salary Details:

- CTC: ₹3.6 LPA – ₹4.5 LPA
- Approximate In-Hand: Up to ₹29,000 per month
- Salary Hike: Up to 30% over last drawn salary, subject to the maximum offered package
- Additional Benefits: Incentives

Job Responsibilities:

- Handle customer interactions for an International Travel Voice process.
- Understand customer requirements and provide skilled support.
- Demonstrate strong spoken English and international customer-handling skills.
- Use effective probing and active listening techniques.
- Provide accurate information and timely query resolution.
- Maintain customer service quality and adhere to process standards.

Job Details:

- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Off: 2 Rotational Offs
- Transport: One-Way Cab + ₹1,400 Travel Allowance
- Location: New Town, Kolkata

Benefits

- Virtual Interview Process
- Competitive Salary Packages
- One-Way Cab Facility
- ₹1,400 Travel Allowance
- 5-Day Working Schedule
- Opportunities for Freshers and Experienced Candidates

How to Apply?

Interested candidates can share their updated resumes through the following contact details:

WhatsApp: https://wa.me/(phone hidden)

Email: [email protected]

Interview Mode: Virtual – Attend your interview from the comfort of your home!

Apply Now and Take the Next Step in Your Career with Outpace Consulting!

Pay: ₹216,000.00 - ₹450,000.00 per year

Work Location: In person

📌 International Voice and Non Voice process (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata