Job Description – OpenText Expert

Division: Application 1
Sub-Pillar: People and Cultural Platforms
Role: OpenText Expert
Experience: 6–8 Years (Relevant OpenText experience: Minimum 3+ Years)
Employment Type: Contract
Contract Duration: 6 Months (Extension possible based on project requirements)
Location: Pune / Thiruvananthapuram (TVM) – Any location
Number of Positions: 1

Role Overview

We are looking for a skilled OpenText Technical Support and Configuration Specialist to support the implementation, integration, configuration and ongoing maintenance of OpenText solutions within the HR IT landscape.

The candidate should have hands-on experience with OpenText Content Server and Extended ECM, along with knowledge of SAP SuccessFactors and SAP HCM integrations, particularly in HR document management.

The ideal candidate should be capable of configuring OpenText solutions, troubleshooting technical issues, managing integrations and ensuring seamless system operations.

Key Responsibilities

1. Implementation and Integration

- Support the deployment and implementation of OpenText solutions for HR document management.
- Integrate OpenText with SAP SuccessFactors and SAP HCM.
- Support document management integration and related HR processes.

2. System Configuration

- Configure OpenText solutions based on business requirements.
- Manage workflows, metadata, permissions and document lifecycle management.
- Support system enhancements and configuration changes.

3. Technical Support and Troubleshooting

- Provide L2 and L3 technical support.
- Analyze, troubleshoot and resolve OpenText-related technical issues.
- Coordinate with internal teams and external vendors for issue resolution.

4.



Maintenance and Upgrades

- Manage system updates, patches and enhancements.
- Ensure system stability, performance and security compliance.

5. User Training and Documentation

- Prepare technical documentation and training materials.
- Support end users with technical queries and best practices.

6. Collaboration and Compliance

- Work closely with HR IT teams, business stakeholders and external vendors.
- Ensure data security, access control and compliance with GDPR and other applicable regulations.

Mandatory Skills

- Minimum 3+ years of hands-on experience in OpenText implementation, configuration and support.
- Solid experience with OpenText Content Server (OTCS), Extended ECM (xECM) or related OpenText modules.
- Understanding of SAP SuccessFactors and SAP HCM.
- Knowledge of HR document management and SAP document management integration.
- Experience in OpenText configuration, workflows, metadata and permission management.
- Strong troubleshooting and analytical skills.
- Good English communication skills.

Good-to-Have Skills

- Experience with SAP SuccessFactors and SAP HCM integration.
- Knowledge of REST APIs and third-party integrations.
- Experience with Boomi, SAP CPI or other middleware technologies.
- Experience with cloud-based document management systems.
- Understanding of HR business processes.
- OpenText or SAP-related certifications.

Additional Details

- Contract Duration: 6 Months, with a possibility of extension depending on project requirements.
- Candidates should be comfortable working in a contract engagement.
- Location is flexible across Pune and Thiruvananthapuram.

Pay: ₹1,200,000.00 - ₹1,400,000.00 per year

Work Location: Hybrid remote in Pune, Maharashtra 410001

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