Department Details

Role Summary

- Point of contact and between business, IT, end user and other cross functional teams during the project or maintenance phase.
- Collect data, analyse & define the business and user requirements.
- Analyse business problems and facilitate in IT solution evaluation.
- Work closely with managers and end users to have buy-in for the proposed solution.
- Creating a detailed business analysis, outlining problems, opportunities, and solutions for the business users and stakeholders.
- Categorize the functional and non-functional requirements of the business.
- Conduct post project implementation acceptance and requirements reviews.
- Perform additional tasks as assigned by the reporting manager, time-to-time basis in DevOps mode.
- Prepare validation documentation related to release of GxP system. Should have sound knowledge on preparing validation artifacts for GxP IT systems.
- Should have knowledge of GxP system testing and validation.
- Sound communication skill with good amount of convincing power (intermediate level).
- An ideal candidate should be well planned and structured in his/her all deliverables.
- Must have experience in Pharma IT with hands-on expertise for handling GxP systems.

IT Support and Maintenance:
o Provide IT administrative support for Enterprise systems but not limited to the following - mostly focusing on L1 and L2 support for Veeva Vault QMS.
o Coordination with OEM partners for L3 support.
o User Management (Creation, Modification, Password reset etc.).
o User Access Rights Management.
o Active user list preparation.




o Support to Biocon users on the enterprise application on service requests, incidents and bug fixes.
o Periodic review of event logs (as where applicable).
o Provide support to vendor for fixing IT related issues during breakdowns.
o Responsible for adoption, creation and Maintenance of Quality Management Procedures as per IT Operation requirements.
o 1st level Point of Contact for all IT related queries from Biocon users for enterprise systems
o Co-ordination with Enterprise functional Team for finding the RCA from IT Perspective in their Incidents and CAPA's.

Key Responsibilities

- Point of contact and between business, IT, end user and other cross functional teams during the project or maintenance phase.
- Collect data, analyse & define the business and user requirements.
- Analyse business problems and facilitate in IT solution evaluation.
- Work closely with managers and end users to have buy-in for the proposed solution.
- Creating a detailed business analysis, outlining problems, opportunities, and solutions for the business users and stakeholders.
- Categorize the functional and non-functional requirements of the business.
- Conduct post project implementation acceptance and requirements reviews.
- Perform additional tasks as assigned by the reporting manager,



time-to-time basis in DevOps mode.
- Prepare validation documentation related to release of GxP system. Should have sound knowledge on preparing validation artifacts for GxP IT systems.
- Should have knowledge of GxP system testing and validation.
- Sound communication skill with positive amount of convincing power (intermediate level).
- An ideal candidate should be well planned and structured in his/her all deliverables.
- Must have experience in Pharma IT with hands-on expertise for handling GxP systems.

IT Support and Maintenance:
o Provide IT administrative support for Enterprise systems but not limited to the following - mostly focusing on L1 and L2 support for Veeva Vault QMS.
o Coordination with OEM partners for L3 support.
o User Management (Creation, Modification, Password reset etc.).
o User Access Rights Management.
o Active user list preparation.
o Support to Biocon users on the enterprise application on service requests, incidents and bug fixes.
o Periodic review of event logs (as where applicable).
o Provide support to vendor for fixing IT related issues during breakdowns.
o Responsible for adoption, creation and Maintenance of Quality Management Procedures as per IT Operation requirements.
o 1st level Point of Contact for all IT related queries from Biocon users for enterprise systems
o Co-ordination with Enterprise functional Team for finding the RCA from IT Perspective in their Incidents and CAPA's.

Educational Qualifications

Required Education Qualification: B.E
Required Experience: 2 - 6 years

📌 SENIOR EXECUTIVE (India)
🏢 Biocon
📍 India