- Manage the overall day-to-day operations of the Front Office Department.
- Supervise Reception, Reservations, Concierge, Bell Desk, Guest Relations and Telephone Operators.
- Ensure smooth check-in and check-out procedures.
- Maintain high standards of luxury hospitality and qualified guest service.
- Ensure proper shift handovers and daily operational briefings.
- Monitor room availability, room status and occupancy.
- Ensure personalized guest service and VIP treatment.
- Handle guest complaints, requests and special requirements professionally.
- Meet VIP guests, corporate clients and repeat guests.
- Ensure guest feedback is collected and appropriate action is taken.
- Maintain excellent guest relationships and encourage repeat business.
- Ensure special occasions, amenities and guest preferences are properly arranged.
- Maintain the highest standards of guest satisfaction.
- Monitor daily room revenue, occupancy, ADR and RevPAR.
- Ensure proper implementation of room rates and revenue strategies.
- Maximize room revenue through upselling and cross-selling.
- Monitor discounts, complimentary rooms, house-use rooms and rate approvals.
- Ensure accurate billing, settlements and cashiering procedures.
- Monitor credit limits, outstanding balances and city ledger accounts.
- Verify daily revenue reports and night audit reports.
- Minimize revenue leakage and financial discrepancies.
- Recruit, train and supervise Front Office employees.
- Prepare duty rosters and staff schedules.
- Conduct daily briefings and departmental meetings.
- Monitor staff grooming, punctuality and discipline.
- Evaluate employee performance and productivity.
- Conduct regular training on guest service and hotel standards.
- Motivate staff and maintain effective teamwork.
- Monitor room reservations and booking channels.




- Coordinate with the Reservations and Sales Departments.
- Ensure proper room allocation and inventory management.
- Monitor cancellations, no-shows and overbooking situations.
- Ensure accurate reservation information and guest profiles.
- Coordinate with Online Travel Agencies (OTA) such as Booking.com, Agoda and Expedia.
- Coordinate with Housekeeping for room status and room readiness.
- Coordinate with F&B; for guest requirements and meal arrangements.
- Work with Sales and Marketing to support corporate and group bookings.
- Coordinate with Accounts for billing, payments and financial reports.
- Coordinate with Engineering for guest room maintenance issues.
- Work closely with Security to ensure guest safety and security.
- Ensure compliance with 5-star hotel operating standards.
- Implement Standard Operating Procedures (SOPs).
- Conduct regular operational inspections.
- Maintain professional grooming and service standards.
- Ensure compliance with fire safety, security and emergency procedures.
- Monitor departmental performance and service quality.
- Review daily occupancy and revenue reports.
- Monitor arrivals, departures, VIP and group movement reports.
- Prepare monthly departmental performance reports.
- Monitor guest complaints and service recovery reports.
- Maintain proper documentation and operational records.
- Ensure accurate guest registration and C-Form submission as applicable.
- Monitor departmental expenses and control operational costs.
- Set departmental goals and operational targets.
- Develop strategies to improve guest satisfaction and revenue.
- Conduct performance appraisals.
- Handle staff grievances and disciplinary matters.
- Ensure effective communication between management and employees.
- Report departmental performance and operational challenges to the General Manager.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Front Office Manager (Thrissur)
🏢 PLANET ASHOKA
📍 Thrissur