Job Summary

IT Project Manager :

IT Project Manager for Salesforce Marketing Clouds used for B2B marketing in multiple markets. Coordinates projects and rollouts, manages the service request queue, owns project documentation and resolves simpler platform requests.

Key Responsibilities

- Coordinate Account Engagement projects and country rollouts from preparation to go-live
- Manage the service request and incident queue in ServiceNow: triage, routing and follow-up
- Resolve simpler Account Engagement configuration and user requests
- Coordinate inputs and approvals from Salesforce CRM, website, infrastructure, legal and InfoSec teams
- Own project files and documentation; organise meetings and track open actions
- Support testing,



deployment and post-go-live follow-up

Skill Requirements

3+ years in IT project coordination, ideally in marketing technology / Salesforce

- Experience in IT project coordination / project management

- Working knowledge of Salesforce Marketing Platforms (MCE and MCAE) and Salesforce CRM
- Ticket handling in an ITSM tool (ServiceNow)
- Solid organisation, documentation and stakeholder communication skills

Must Have Skill

Project Management,SFDC - Marketing Cloud

Good to Have Skill

Other Requirements

📌 Project Manager (Noida)
🏢 HCLTech
📍 Noida