Main Job Responsibilities

1. Guest Welcome and Greeting

- Welcome guests warmly and professionally.
- Assist guests upon arrival.
- Create a positive first impression of the hotel.

2. Check-in and Check-out

- Handle guest check-in and check-out procedures.
- Verify guest identification and booking details.
- Issue room keys or key cards.
- Prepare bills and process payments.

3. Reservation Management

- Handle room bookings and cancellations.
- Answer enquiries about room availability and rates.
- Manage reservations through phone, email, and online platforms.

4. Guest Assistance

- Answer guest questions and provide hotel information.
- Assist with special requests.
- Provide information about hotel facilities and nearby attractions.

5. Telephone Handling

- Answer incoming phone calls professionally.
- Transfer calls to the appropriate departments.
- Take messages and communicate them to guests or staff.

6. Complaint Handling

- Listen to guest complaints patiently.
- Resolve guest problems politely and efficiently.
- Inform the manager when necessary.

7. Coordination with Other Departments

- Coordinate with housekeeping regarding room status.




- Inform maintenance about room problems.
- Communicate with the food and beverage department when required.

8. Billing and Cash Handling

- Prepare guest invoices.
- Handle cash, card, and digital payments.
- Maintain accurate payment records.

9. Record Keeping

- Maintain guest registration records.
- Update reservation details.
- Maintain daily reports and front desk records.
- Ensure guest information remains confidential.

10. Professional Appearance and Behaviour

- Maintain a neat and professional appearance.
- Communicate politely with guests.
- Maintain discipline and punctuality.
- Provide excellent hospitality service.

Important Skills Required

- Good communication skills.
- Basic computer knowledge.
- Knowledge of hotel reservation systems.
- Customer service skills.
- Problem-solving ability.
- English and local language communication.
- Patience and a positive attitude.
- Teamwork and time management.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:

- Food provided
- Paid time off

Work Location: In person

📌 Hotel Receptionist (Mira Road)
🏢 VOXTON INN HOTEL
📍 Mira Road