# Job Description – Spa Supervisor

**Department:** Spa & Wellness

**Industry:** Luxury Hospitality / 5-Star Hotel

**Designation:** Spa Supervisor

**Reports To:** Spa Manager / Director of Spa

### Job Purpose

To supervise the day-to-day operations of the hotel spa, ensure exceptional guest experiences, maintain high service standards, and support the Spa Manager in achieving operational and revenue targets.

### Key Responsibilities

1. **Spa Operations**

- Supervise daily spa operations, ensuring smooth and efficient functioning.

- Ensure all spa facilities, treatment rooms, reception areas, and relaxation zones are maintained to luxury hotel standards.

- Monitor staff grooming, punctuality, discipline, and professional conduct.

- Ensure adherence to hotel SOPs, hygiene, health, and safety standards.

2. **Guest Relations & Service Excellence**

- Welcome guests and ensure personalized, warm, and professional service.

- Handle guest queries, complaints, and feedback efficiently.

- Ensure guest satisfaction and maintain high service standards in line with 5-star hospitality expectations.

- Recommend suitable spa treatments, packages, and wellness services.

3. **Team Supervision & Training**

- Supervise Spa Therapists, Receptionists, and other spa team members.

- Prepare duty rosters and monitor staff attendance.

- Conduct regular briefings and on-the-job training.

- Support staff development and performance evaluation.

4. **Revenue & Sales**

- Promote spa treatments, packages, memberships, and retail products.

- Encourage upselling and cross-selling to maximize revenue.

- Monitor daily bookings, treatment occupancy, and sales performance.

- Support the Spa Manager in achieving departmental targets.

5. **Inventory & Administration**

- Monitor inventory of spa products, linen,



amenities, and equipment.

- Ensure proper stock control and timely replenishment.

- Maintain treatment records, daily reports, and guest feedback.

- Coordinate with other hotel departments for smooth operations.

### Candidate Requirements

- Diploma or certification in Spa Therapy, Wellness, Hospitality Management, or a related field.

- Minimum 3–5 years of experience in a spa environment, preferably in a 5-star hotel or luxury resort.

- At least 1–2 years of supervisory experience preferred.

- Good knowledge of spa treatments, wellness therapies, and spa operations.

- Excellent communication, interpersonal, and guest-handling skills.

- Strong leadership, team management, and problem-solving abilities.

- Well-groomed, professional, and guest-oriented personality.

### Key Competencies

- Leadership & Team Management

- Guest Relationship Management

- Spa Operations & Service Excellence

- Upselling & Revenue Generation

- Staff Training & Development

- Hygiene, Grooming & Safety Standards

- Complaint Handling & Problem Resolution

### Preferred Candidate Profile

A dynamic and guest-focused professional with strong spa operational knowledge, excellent leadership abilities, and experience in luxury hospitality, capable of maintaining international spa service standards and delivering memorable guest experiences.

Pay: ₹22,000.00 - ₹38,000.00 per month

Advantages:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Ability to commute/relocate:

- Ranakpur, Rajasthan 313325: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you from hotel background?

Experience:

- Massage: 3 years (Required)
- Hospitality: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Spa Supervisor (Ranakpur)
🏢 HPK & Associates
📍 Ranakpur