Job Description

We’re seeking a skilled and friendly Customer Care Executive to join our team at Hotel Easystays, Kalamassery, Kochi.

Hotel Customer Care Executive :

* Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.

* Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.

* Qualify leads and pass them to the sales team with complete, accurate information.

* Explain services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.

* Prepare and send quotations, confirmations and follow-up communication.

* Coordinate with sales, operations and back-office teams to close pending customer requests.





* Handle objections and escalate complaints or complex cases per the escalation matrix.

* Meet daily and monthly targets for calls, conversions and quality scores.

Requirements :

1. Minimum 6 months of experience in Customer Care / Customer Service.

2. Valuable communication and interpersonal skills.

3. Ability to handle customer enquiries, calls, and guest complaints.

4. Must be polite, professional, and well-groomed.

5. Basic computer knowledge is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kochi)
🏢 Easy Stays Hotel
📍 Kochi