Key Responsibilities:

- Make outbound calls to prospective clients, introduce company products and services, and generate business leads.
- Handle inbound customer enquiries through phone calls, emails, and other communication channels.
- Identify potential business opportunities and qualify leads based on customer requirements and business needs.
- Support the Business Development team in lead generation, prospecting, appointment scheduling, and client follow-ups.
- Conduct regular follow-ups with prospective and existing clients to maintain engagement and develop business relationships.
- Coordinate meetings, product demonstrations, and client discussions for the Business Development team.
- Provide basic product and service information to customers and direct technical or complex enquiries to the relevant teams.
- Maintain professional communication with clients and ensure timely responses to enquiries and requests.
- Maintain and update customer databases,



lead details, call records, and follow-up activities in the CRM system.
- Assist the BD team with sales campaigns, promotional activities, and other business development initiatives.
- Prepare daily and weekly reports on calls made, leads generated, customer interactions, and follow-up status.
- Coordinate with internal departments to ensure customer enquiries and requests are addressed efficiently.

Job Type: Full-time

Pay: ₹22,000.00 - ₹50,000.00 per month

Advantages:

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- What is your current Salary?
- What is your Expected Salary?
- If selected, in how many days will you be able to join us?

Experience:

- Customer service: 1 year (Required)

Work Location: In person

📌 Customer Service Executive (Kochi)
🏢 Cinque Technologies
📍 Kochi