Job Title: CRM Executive – Sales & Customer RelationsCompany: Thanal Affordable Homes LLP (Thanal Homes)Location: HiLITE Business Park, Palazhi, CalicutJob Type: Full time

Thanal Homes is looking for a customer-focused CRM Executive to handle enquiries, follow up with prospective customers and convert leads into bookings. The ideal candidate should have strong communication skills and the ability to build lasting customer relationships.

Key Responsibilities

- Contact assigned leads through phone calls, WhatsApp and other approved channels.
- Understand customers’ construction requirements, budget, location and expected timeline.
- Explain the company’s services, construction packages and payment options accurately.
- Follow up regularly with prospective customers and work towards monthly sales and booking targets.
- Schedule office meetings and site visits, and coordinate with the relevant teams.
- Maintain complete and accurate lead records, discussion notes, status updates and next follow-up dates in the CRM system.
- Coordinate with the Branch Manager and technical teams to address customer queries.




- Follow up with booked customers and support timely completion of documentation and agreement formalities.
- Record customer concerns and coordinate their resolution.
- Submit daily activity reports covering calls, follow-ups, visits, bookings and pending actions.

Requirements

- Strong communication skills in Malayalam; working knowledge of English is preferred.
- Good listening, negotiation and customer-handling skills.
- Ability to manage multiple leads and follow-up schedules.
- Basic computer skills, including Google Sheets or MS Excel and WhatsApp Business.
- Previous experience in sales, telecalling, customer service, real estate or construction is preferred.
- Graduation or diploma is preferred.
- A responsible, organised and target-oriented approach to work.

How to Apply

Apply through Indeed with your updated CV. Please highlight your relevant experience in sales or customer relationship management.

Thanal HomesHome for All • All for Homewww.thanalhomes.com

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Kozhikode)
🏢 THANAL HOMES
📍 Kozhikode