1. Guest Reception & Hospitality

- Welcome guests warmly with a pleasant smile and professional greeting.

- Ensure guests feel comfortable and valued from arrival until departure.

- Assist guests with seating arrangements, including huts and restaurant seating.

- Maintain a courteous, friendly, and professional attitude at all times.

- Provide special attention to families, children, elderly guests, and special occasions.

2. Guest Communication & Assistance

- Communicate effectively with guests in Malayalam, English, and other known languages.

- Understand guest requirements and provide appropriate assistance.

- Explain restaurant facilities, menu options, special promotions, and available services.

- Handle guest inquiries through telephone, WhatsApp, and other communication channels.

- Maintain qualified communication with guests at all times.

3. Reservation & Event Coordination

- Handle table, hut, birthday, bridal shower, candlelight dinner, and other event reservations.

- Maintain accurate reservation records, including guest name, contact number, date, time, and number of guests.

- Confirm reservations and communicate special requests to the concerned departments.

- Coordinate with the management regarding VIP guests, celebrations, and special arrangements.

- Ensure reservations are properly managed and seating arrangements are ready before guest arrival.

4. Menu Knowledge & Sales Promotion

- Maintain complete knowledge of the restaurant menu, ingredients, food preparation, and prices.

- Explain menu items, today's specials, and promotional offers to guests.

- Assist guests in selecting suitable food and beverages.

- Promote special dishes, combos, and available offers.

- Encourage additional sales through suggestive selling without pressuring guests.





- Coordinate with the service team regarding food allergies and special dietary requirements.

5. Guest Feedback & Complaint Handling

- Attend to guest complaints, concerns, and special requests promptly and professionally.

- Listen carefully to guest concerns and provide suitable solutions within authorized limits.

- Immediately report serious complaints to the Restaurant Manager or Operations Manager.

- Follow up with guests to ensure their concerns have been resolved.

- Collect guest feedback and suggestions for improving restaurant services.

- Maintain a positive relationship with guests and encourage repeat visits.

6. Coordination with Restaurant Departments

- Coordinate with the Captain, service staff, kitchen, cashier, housekeeping, and management.

- Ensure smooth communication between guests and restaurant departments.

- Inform the concerned team about special guest requirements and reservations.

- Follow up on delays, service issues, and pending guest requests.

- Assist the team during busy hours to ensure smooth restaurant operations.

7. Guest Facilities & Restaurant Ambience

- Ensure huts, dining areas, and guest seating arrangements are ready for service.

- Coordinate with housekeeping to maintain cleanliness and presentation.

- Monitor the condition of guest facilities, including the kids' play area.

- Report maintenance issues, damaged furniture, and other facility concerns immediately.

- Ensure the restaurant ambience and guest experience meet Kargeen's hospitality standards.

8. Billing & Guest Departure





- Coordinate with the cashier and service team regarding billing-related guest requests.

- Assist guests with billing inquiries and payment-related concerns.

- Ensure guests receive a pleasant and professional farewell.

- Thank guests for visiting Kargeen Restaurant and invite them to visit again.

- Encourage guests to share their feedback and reviews.

9. Grooming & Professional Conduct

- Maintain proper grooming, hygiene, uniform, and professional appearance.

- Report for duty on time and follow the assigned duty schedule.

- Maintain discipline, punctuality, and respectful behaviour.

- Avoid personal mobile phone usage during duty hours except for authorized work.

- Maintain confidentiality of guest information, restaurant operations, and management matters.

- Follow all restaurant rules, policies, and instructions issued by management.

10. Reporting & Administrative Responsibilities

- Maintain guest feedback, reservation, event, and complaint records.

- Prepare daily guest relations reports as required by management.

- Report important guest interactions, complaints, and service issues to the concerned manager.

- Maintain accurate records of guest preferences and special requests.

- Perform any other duties assigned by the Restaurant Manager or Operations Manager in the interest of restaurant operations.

Key Performance Expectations

- Guest satisfaction and positive guest feedback.

- Professional communication and hospitality.

- Effective handling of guest complaints.

- Reservation accuracy and coordination.

- Increased guest retention and repeat business.

- Proper grooming, punctuality, and discipline.

- Compliance with Kargeen Restaurant's service standards.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Guest Relation Executive (Kottayam)
🏢 Topform Restaurant
📍 Kottayam