About Glam International Academy

Glam International Academy (GIA) is a professional Healthcare education institute offering nationally and internationally recognised beauty and aesthetics training programmes. We are looking for an experienced and highly organised Operations Manager to oversee institutional operations, coordinate business activities, support management decisions and ensure smooth functioning across our branches.

Job Summary

The Operations Manager will be responsible for managing day-to-day academy operations, monitoring branch performance, coordinating with department heads, supporting business development initiatives and assisting the Managing Director in strategic and administrative activities.

The ideal candidate should have strong analytical, communication, presentation and management skills, along with advanced knowledge of Microsoft Excel and PowerPoint.

Key Responsibilities

1. Academy Operations & Management

- Oversee day-to-day operations of the academy and ensure smooth functioning across all branches.
- Monitor branch performance, operational activities and staff productivity.
- Coordinate with branch managers, trainers, admission teams and administrative staff.
- Establish and monitor operational processes, policies and standard operating procedures (SOPs).
- Ensure timely completion of assigned tasks and operational targets.
- Identify operational challenges and implement effective solutions.
- Monitor student enrolments, attendance, course progress and fee collection reports.

2. MIS Reporting & Data Analysis

- Prepare daily, weekly and monthly operational reports for management.
- Develop and maintain advanced Excel-based trackers, dashboards and management reports.
- Analyse admission performance, revenue, expenses, pending fees and branch-wise performance.
- Prepare performance reports and business insights to support management decisions.
- Maintain accurate records and ensure timely submission of reports from all branches.
- Use advanced Excel functions, Pivot Tables, XLOOKUP/VLOOKUP, charts, conditional formatting and dashboard creation.

3. Presentation & Documentation

- Prepare professional PowerPoint presentations for management meetings, business reviews and strategic discussions.
- Create business proposals, operational reports, project presentations and performance summaries.




- Convert business data into meaningful charts, visual reports and presentations.
- Prepare meeting agendas, Minutes of Meetings (MoM) and action-item trackers.
- Maintain proper documentation of important operational decisions and business activities.

4. Managing Director – Executive Coordination

- Coordinate and schedule meetings, appointments and business discussions for the Managing Director.
- Prepare meeting agendas and ensure all relevant reports and documents are available before meetings.
- Follow up with department heads and managers on pending action items.
- Track deadlines, responsibilities and progress of management decisions.
- Coordinate internal and external communications on behalf of the Managing Director.
- Assist in planning business reviews, branch visits and management meetings.

5. Business Development & Growth

- Identify opportunities for business expansion, new branches and franchise development.
- Support the development and implementation of business growth strategies.
- Conduct market research and competitor analysis.
- Assist in preparing business plans, financial projections and feasibility reports for new projects.
- Coordinate with marketing and admission teams to improve student enrolments.
- Monitor lead conversion, admission targets and revenue performance.
- Explore new institutional partnerships, corporate tie-ups and educational collaborations.
- Support the Managing Director in implementing new business initiatives.

6. Financial & Administrative Coordination

- Monitor branch-wise income, expenses, fee collections and outstanding payments.
- Coordinate with the accounts team for financial reporting and budget monitoring.
- Track operational expenses and identify opportunities for cost optimisation.
- Monitor staff attendance, leave records and administrative requirements.
- Ensure compliance with internal policies and institutional procedures.

7.



Team Coordination & Performance Monitoring

- Coordinate with branch managers and department heads to ensure accountability.
- Monitor employee performance against assigned targets.
- Conduct periodic operational reviews and follow up on performance gaps.
- Support recruitment, onboarding and staff coordination activities.
- Ensure effective communication between branches and the head office.

Required Qualifications & Skills

- Bachelor's degree in Business Administration, Management, Commerce or a related field.
- Minimum 3 years of relevant work experience in operations, administration or management.
- Experience in an educational academy, training institute, college or similar organisation will be highly preferred.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, formulas, data analysis and dashboard creation.
- Strong proficiency in Microsoft PowerPoint and professional presentation preparation.
- Excellent written and verbal communication skills.
- Robust organisational, analytical and problem-solving abilities.
- Ability to manage multiple responsibilities and meet deadlines.
- Good leadership, coordination and team management skills.
- Ability to prepare management reports and business presentations independently.

Preferred Skills

- Experience in multi-branch operations management.
- Knowledge of business development and revenue growth strategies.
- Experience in MIS reporting and performance analysis.
- Familiarity with CRM, ERP or institute management software.
- Experience in preparing business proposals and financial projections.
- Ability to work directly with senior management and handle confidential business information.

What We Are Looking For

We are looking for a proactive, responsible and result-oriented professional who can take ownership of operational activities, independently prepare management reports and presentations, coordinate with multiple teams and actively contribute to the growth of Glam International Academy.

The candidate should be comfortable working closely with the Managing Director and handling both operational and strategic responsibilities.

Interested candidates can apply through Indeed with their updated resume.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Operations Manager (Palakkad)
🏢 Glam International Academy
📍 Palakkad