Job Description – Technical Support & After-Sales Support Executive

Company: Scaleup Mission
Product: Scaleup Business Builder (CRM & Business Management Software)
Location: Kozhikode
Employment Type: Full-time
Experience: for experienced candidates Freshers can apply

Job Responsibilities

- Provide technical and customer support to Scaleup Business Builder users.
- Help new customers with software setup and configuration.
- Conduct online or offline software training for customers.
- Assist users in understanding and using CRM and other software features.
- Handle customer queries through phone, WhatsApp and other communication channels.
- Identify software issues and coordinate with the development team for resolution.
- Follow up with customers to ensure their issues are resolved.
- Support customer onboarding and implementation.
- Maintain customer support records and daily reports.
- Ensure customer satisfaction and smooth software usage.

Requirements





- Good communication skills (Malayalam and English).
- Basic computer knowledge.
- Interest in software and technology.
- Positive problem-solving and customer-handling skills.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to learn new software quickly.
- Freshers and interns are welcome.

What We Offer

- Training on CRM and business management software.
- Opportunity to work with real business clients.
- Practical experience in SaaS products and software implementation.
- Opportunity to grow into a full-time technical support or implementation role.

Interested candidates can share their resumes with [email protected]

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Technical Support Executive (Kozhikode)
🏢 Scale-UP Business
📍 Kozhikode