Job Summary

Lazdana Resort is seeking a passionate and customer-focused Front Office Associate to deliver exceptional guest experiences. The ideal candidate will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and providing outstanding hospitality throughout their stay.

Key Responsibilities

- Welcome guests with a warm and professional attitude.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure seamless guest service.
- Answer phone calls, emails, and online booking inquiries.
- Maintain accurate guest records and process payments.
- Ensure the reception area is clean, organized, and presentable at all times.
- Upsell rooms and resort services whenever appropriate.
- Follow company policies, SOPs, and service standards.

Requirements





- Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field (preferred).
- 1–3 years of experience in Front Office operations (Freshers with excellent communication skills may also apply).
- Excellent verbal and written communication skills in English. Knowledge of Hindi or regional languages is an added advantage.
- Pleasant personality with strong interpersonal skills.
- Proficiency in MS Office and hotel PMS software is preferred.
- Ability to work adaptable shifts, including weekends and holidays.
- Strong problem-solving skills and a guest-first approach.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Experience:

- Front desk: 1 year (Required)

Work Location: In person

📌 Front Office Associate (Indiranagar)
🏢 LAZDANA BANGALORE
📍 Indiranagar