We are hiring customer-focused individuals for a domestic customer support process in Gurugram. The role involves assisting customers with their queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries through inbound calls.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally while maintaining service quality.
- Maintain accurate records of customer interactions.
- Follow company policies, process guidelines, and quality standards.
- Escalate complex customer concerns to the appropriate department.
- Ensure a positive customer experience through effective communication.

Key Requirements

- Graduation is mandatory.
- Freshers and experienced candidates are welcome to apply.
- Good verbal and written communication skills in English and Hindi.




- Basic computer knowledge and familiarity with customer support systems.
- Solid listening, problem-solving, and interpersonal skills.
- Ability to handle customer queries patiently and professionally.
- Willingness to work in rotational shifts and a 6-day working schedule.

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

- Paid time off

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Experience:

- Customer support: 1 year (Preferred)

Shift availability:

- Day Shift (Preferred)

Work Location: In person

📌 Customer Success Associate (Gurugram)
🏢 Visionhire
📍 Gurugram