We are looking for a reliable, technical, and candidate-focused Desktop Support Engineer to join our IT support team. In this role, you will be responsible for resolving hardware, software, and network issues, installing and configuring systems, and delivering end-user technical support across our organization.

Key Responsibilities:

- System Setup & Maintenance: Install, configure, and maintain desktop hardware, laptops, operating systems (Windows/macOS), and software applications.
- Troubleshooting: Diagnose and resolve hardware errors, OS failures, peripheral issues (printers, scanners, monitors), and network connectivity problems.
- User Support: Provide prompt and effective technical support to internal employees both on-site and remotely via ticketing systems/helpdesk tools.
- Account & Access Management: Create, manage, and reset user accounts, passwords, and access permissions in Active Directory and office tools (e.g., Office 365, Google Workspace).
- Network & Peripheral Support: Assist with basic network configuration (LAN/Wi-Fi troubleshooting, IP assignment) and manage IT hardware inventory.
- Documentation & Asset Management: Maintain accurate logs of IT hardware/software assets and document common technical troubleshooting solutions.

Requirements & Qualifications:

- Education: Bachelor’s degree, diploma, or certification in Computer Science, Information Technology, or a related field.
- Experience: 1–3 years of hands-on experience in Desktop Support, Helpdesk Support, or IT Technical Support.




- Technical Skills:
- Strong knowledge of Windows 10/11 operating systems (macOS knowledge is a plus).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routers/Switches).
- Familiarity with Active Directory, Office 365 / Google Workspace administration.
- Experience handling peripheral devices, printers, and desktop/laptop hardware components.
- Soft Skills: Good communication, problem-solving mindset, and a customer-first approach.

Preferred Certifications (Optional):

- CompTIA A+ / Network+
- Microsoft Certified: Modern Desktop Administrator

Job Details & Benefits:

- Job Type: Full-time
- Work Location: On-site / Hybrid (Customize as applicable)
- Perks: Competitive salary, health insurance, paid time off, and technical growth opportunities.

(Primary Job Titles (Search Queries)

- Desktop Support Engineer
- IT Support Specialist
- Helpdesk Technician
- Desktop Support Technician
- IT Support Engineer
- Technical Support Specialist

Core Technical Skills & Tools

- Windows 10 / Windows 11
- Active Directory
- Office 365 / Microsoft 365
- Google Workspace
- TCP/IP, DNS, DHCP
- VPN Troubleshooting
- Hardware Troubleshooting
- Printer & Peripheral Support
- Ticketing System / Helpdesk

Certifications & Qualifications

- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator
- IT Support Diploma / BCA / B.Tech (IT/CSE)

Pay: ₹15,000.00 - ₹19,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Panipat)
🏢 care infotech
📍 Panipat