Job Title: Office Coordinator (Interstate Client Coordination)

Company:Maxdent Ortho Pvt Ltd

Reports to:Admin Manager

Employment Type:Full-time

Role Summary

You will be the central link between our service/production team and our customers, mainly dental and orthodontic doctors across states. You'll manage client communication, follow up on orders, and ensure timely payment collection.

Key Responsibilities

- Be the first point of contact for doctors/clinics in other states via phone, WhatsApp and email

- Take orders, case details and requirements, and pass them accurately to the service team

- Track order status and update clients on progress and delivery timelines

- Coordinate dispatch and courier details for interstate shipments

- Handle client queries, feedback and complaints; escalate unresolved issues promptly

- Prepare invoices and follow up on pending payments

- Collect payments, reconcile receipts, and maintain the outstanding/receivables record

- Maintain client database, order logs and daily MIS reports

- Build and maintain good relationships with doctors to encourage repeat business

- Handle general office administration and documentation

**Qualifications and Experience**

- Graduate in any discipline





- 1–3 years in office coordination, customer service or accounts follow-up (freshers with strong communication skills may apply)

- Experience in dental/medical/lab industry is an advantage

Skills Required

- Fluent in Hindi and English; Tamil/Kannada is a plus for interstate clients

- Professional telephone and written communication

- Working knowledge of MS Excel, Word, email, and Tally/billing software

- Valuable follow-up, negotiation and payment-collection skills

- Organised, detail-oriented and able to work under deadlines

Key Performance Indicators

- Order turnaround and client response time

- Payment collection against targets and outstanding days

- Client satisfaction and complaint resolution

- Accuracy of records and reports

Work Location: Muvattupuzha

Salary: As per experience and company norms

How to Apply Send resume to [[email protected]]

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Office Coordinator (Muvattupuzha)
🏢 Maxdent Ortho
📍 Muvattupuzha