Qualification: BCA / BSc Computer Science / BTech / Diploma in IT or equivalent.
Educational Qualifications
- Bachelor's degree or Diploma in Computer Science, IT, or a related field.
- Relevant IT certifications are an added advantage.
Roles and Responsibilities
- Provide technical support to customers and employees.
- Identify, troubleshoot, and resolve software-related issues.
- Assist users with software installation and configuration.
- Respond to customer queries through phone, email, and chat.
- Maintain and update support tickets.
- Escalate complex technical issues to the development team.
- Guide users on software features and functionality.
- Document technical issues and their resolutions.
Technical Skills
- Basic knowledge of computer hardware, software, and operating systems.
- Good understanding of Windows and Linux operating systems.
- Knowledge of software installation, configuration, and troubleshooting.
- Familiarity with MS Office applications.
- Basic knowledge of networking (LAN, WAN, TCP/IP, DNS).
- Ability to troubleshoot software errors and technical issues.
- Knowledge of databases and SQL is an added advantage.
- Familiarity with remote support tools and ticketing systems.
Pay: ₹18,000.00 - ₹20,000.00 per month
Advantages:
- Leave encashment
Work Location: In person
📌 Software Support Professional (Thrissur)
🏢 Jwala Diamonds and Jewellers
📍 Thrissur
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