This is a day shift rotational in Banking Process

Key Responsibilities

- Outbound Telecalling: Place structured phone calls to customers with delinquent, pending, or overdue accounts.
- Debt Explanation: Inform borrowers clearly about outstanding balances, due dates, late fees, and loan terms.
- Negotiation & Settlements: Persuade and negotiate realistic payment plans, settlements, or EMI restructuring options in line with company policy.
- CRM & Data Logging: Accurately update call outcomes, promise-to-pay (PTP) dates, and customer remarks in the company's CRM or debt management software.
- Compliance & Ethics: Adhere strictly to RBI/IBA fair practice codes, avoiding harassment or abusive language, and respecting customer privacy laws.
- Target Achievement: Meet daily, weekly, and monthly recovery and collection KPIs.
- Escalations: Coordinate with field recovery teams or legal departments for uncooperative or high-risk accounts.

Required Skills & Qualifications

- Education:



Minimum 12th Pass (HSC) or Graduation in any stream (B.Com, BBA, or MBA preferred).
- Certification: Valid DRA Certificate (mandatory per Reserve Bank of India mandates).
- Language Proficiency: Robust verbal communication in Hindi, English, and/or local regional languages.
- Interpersonal Skills: Patience, emotional resilience, active listening, and conflict resolution during high-pressure or emotional calls.
- Technical Skills: Basic computer literacy (MS Excel, Outlook/email) and familiarity with dialer/CRM software.
- Experience: 0 to 2 years of experience in telecalling, BPO voice processes, or debt recovery (freshers with DRA certification are frequently accepted). [1, 2, 3, 4, 5, 6, 7]

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Debt Recovery Agent (Mumbai)
🏢 Mobicule Technologies
📍 Mumbai