Job Description – CRM Executive

Location: D-Block Industrial Area, Jahangirpuri, Delhi – 110033
Department: Customer Relationship Management (CRM)

Job Summary

We are looking for a detail-oriented and responsible CRM Executive to manage customer queries, maintain customer records, and coordinate with internal teams to ensure smooth customer service operations.

Key Responsibilities

- Handle customer queries, complaints, and follow-ups.
- Maintain and update customer databases and CRM records.
- Prepare daily reports and maintain data using MS Excel and Google Sheets.
- Coordinate with sales, operations, and other departments for timely issue resolution.
- Track customer orders, pending requests, and service updates.
- Ensure data accuracy and timely reporting.
- Maintain proper documentation and customer communication records.





Required Skills

- Mandatory: Positive knowledge of MS Excel and Google Sheets.
- Good communication and coordination skills.
- Strong data management and reporting skills.
- Attention to detail and ability to manage multiple tasks.
- Basic computer knowledge and email handling.

Experience & Qualification

- Experience: 1–2 years in CRM, customer service, or data management preferred.
- Qualification: Graduate or equivalent.
- Job Type: Full time, Work from Office.

Interested candidates can share their updated resumes for consideration.

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

📌 CRM Executive (Delhi)
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