JOB DESCRIPTION: Hospital Operations Manager

Department: Operations Department
Reports To: HR Manager

1. Job Summary

We are looking for a responsible, proactive, and experienced Hospital Operations Manager to oversee the day-to-day operations of the hospital and ensure smooth functioning of all departments. The candidate will be responsible for coordinating with doctors, nursing staff, administrative teams, and other departments to maintain operational efficiency, improve patient satisfaction, and ensure quality healthcare services.

2. Key Roles & Responsibilities

- Oversee and manage the day-to-day operations of the hospital.
- Coordinate with all departments to ensure smooth hospital functioning.
- Monitor staff attendance, duty schedules, and workforce management.
- Ensure proper coordination between doctors, nurses, front office, billing, pharmacy, laboratory, and other departments.
- Monitor patient admission, discharge, registration, and service processes.
- Improve patient satisfaction and address patient complaints and grievances.
- Ensure efficient utilization of hospital resources and facilities.
- Monitor departmental performance and prepare operational reports.
- Ensure compliance with hospital policies, procedures, and healthcare regulations.
- Coordinate with HR for recruitment, staff training, performance monitoring, and discipline.
- Monitor housekeeping, maintenance, security, and facility management.
- Identify operational issues and implement corrective measures.
- Support management in budgeting, cost control,



and operational planning.
- Ensure proper implementation of hospital protocols and quality standards.
- Conduct regular departmental meetings and follow up on operational issues.

3. Educational Qualifications

- MBA in Hospital Administration / Healthcare Management.
- MHA (Master of Hospital Administration).
- BBA / B.Com with relevant hospital administration experience may also be considered.
- Additional certification in Hospital Quality Management or NABH will be an added advantage.

4. Experience & Skills Required

- Minimum 2+ years of experience in hospital operations or administration.
- Valuable understanding of hospital workflows and departmental functions.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Problem-solving and decision-making skills.
- Good knowledge of MS Office and Excel.
- Ability to handle patient grievances and staff-related issues.
- Knowledge of NABH standards and hospital quality procedures will be preferred.
- Ability to work under pressure and manage multiple responsibilities.

5. Preferred Candidate Profile

- Should have a professional and patient-friendly attitude.
- Must be proactive and capable of taking operational decisions.
- Should have strong coordination and administrative skills.
- Ability to lead and motivate hospital staff.
- Should be result-oriented and committed to improving hospital efficiency and patient experience.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operations Manager (Malappuram)
🏢 Believers Hospital Mala
📍 Malappuram