Job Title: CRC (Customer Service Agent)

Work Location: Remote

Job Type: Contractual / Temporary

Pay: ₹12,000 – ₹14,000 per month

Schedule: Day Shift (Between 8:45 AM and 8:00 PM, rotational shifts)

Education: 10th Pass and Above

Job Description

Roles and Responsibilities:

- Handle inbound and outbound customer calls.
- Understand customer requirements, resolve queries and provide appropriate solutions.
- Follow up on customer issues and log complaints whenever required.
- Maintain excellent customer relationships through effective communication.
- Achieve individual performance targets and contribute towards team targets.
- Maintain accurate records of customer conversations and interactions.
- Possess good computer skills and basic knowledge of handling online systems.





Requirements:

- Laptop/Desktop with a working headset.
- Strong and stable Wi-Fi connection (mobile data will not be allowed).
- Power backup is mandatory.
- Positive communication and customer-handling skills.
- Ability to work in rotational shifts within the specified day-shift window.

Language Requirements:

Both languages are compulsory:

- Hindi – Fluent (Required)
- Bengali – Fluent (Required)

Note: Candidates must be fluent in both Hindi and Bengali.

Work Location: Remote

Pay: From ₹12,000.00 per month

Work Location: Remote

📌 Customer Service Agent - Bengali and Hindi (India)
🏢 Firsthive
📍 India