The SME CC Quality will be a key member of the Kotak 811‑VKYC team, responsible for monitoring and enhancing the quality of inbound and outbound customer interactions. You will evaluate call recordings, assess service delivery against defined benchmarks, track turnaround times (TAT), and drive continuous improvement initiatives to uphold Kotak Mahindra Bank's reputation for digital excellence.
📌 SME CC Quality_Digital Banking Kotak 811_0768_1461_1079354 (Thane)
🏢 Kotak Securities
📍 Thane
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