Role details

Experience:
5–10 years in after-sales service in the power electronics or related industry,with at least 3 years leading a multi-location service team

Role:
Owns the complete after-sales service function across all Hykon products —service quality, turnaround time, warranty cost and team productivity.

Key responsibilities

Run the service network: in-house engineers, technicians and authorized service partners across all territories
Set and hold complaint turnaround time (TAT) and first-time-fix targets by product line
Control warranty cost: failure analysis, replacement approvals, recovery claims from suppliers
Plan spares stock with stores so no call waits for parts and no slow-moving spares pileup




Feed recurring field failures back to R&D;, production and QC with root cause
Hire, train and review the service team on monthly KPIs
Present weekly and monthly service dashboards to management

Requirements

Qualification:

B.Tech / Diploma in Electrical, Electronics or EEE

General requirements

Willingness to travel across territories
Malayalam and English; Tamil or Kannada is a plus
Performance reviewed monthly on role KPIs

Location : Kochi

Advantages

PF, Insurance and other benefits

📌 AGM Service (India)
🏢 Hykon India
📍 India