About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Walk -in Interview

Job location : Bangalore

Position : Customer Service Associate

Division : UK Process

Experience : Fresher

B.E, B.Tech, B.Sc, Post-Graduation Freshers are not eligible

Date: 10th- 14th November 2026

Timing: 12.00 PM - 03:00 PM

POC: Kartigan M

Address: Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade Residency

Brookefield, Kundalahalli

Whitefield, Marathahalli, Bangalore

Karnataka – 560037

Roles & Responsibilities

- Revert to customer calls on a variety of issues.
- Update and process information accurately into the system.
- Resolve customer problems in a timely manner.
- Take ownership and deliver on customer commitments.
- Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
- Maintain clear communication using simple English to provide information and solutions.
- Demonstrate personal and skilled integrity while dealing with customers.
- Treat all customers with empathy, respect,



and consideration.
- Identify solutions from the customer's perspective and fulfil all commitments.
- Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Preferred Candidate Profile

- Candidates who have completed 10th, 12th, or Graduation are eligible.
- Freshers are welcome; candidates with prior experience can also apply.
- Excellent verbal and written English communication skills.
- Good interpersonal and customer-handling skills.
- Willingness to work in a UK Voice Support Process.
- Flexible to work in rotational shifts (including night shifts, if required).
- Basic computer knowledge and typing skills.
- Positive attitude with a willingness to learn.

Perks & Advantages

- Two-way cab facility(chargeable within FSL Boundary)
- Attractive salary packages.
- Unlimited incentives (performance-based)
- Professional training and development.
- Excellent career growth opportunities.
- Friendly and supportive work environment.
- On-the-job training for freshers.
- Employee engagement activities and rewards.
- Opportunity to work with an international client.

Additional Highlights

- Immediate joiners preferred.
- No prior experience required for freshers.

Join us and kick-start your career in an international UK Support Process!

- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Customer Service Representative (Bengaluru)
🏢 Firstsource
📍 Bengaluru