We're looking for a highly skilled, self-motivated qualified to join our Cummins CARE Operations team in Pune.

Role: Specialist (Individual Contributor)

Location: Pune - Balewadi

Shift: Rotational shifts, predominantly evening and night shifts

Key Responsibilities:

o Work independently as an individual contributor, leveraging strong process expertise to manage operational activities, support team performance, and deliver exceptional customer service.

o Drive continuous improvement initiatives by identifying process gaps and enhancing operational efficiency.

o Create and maintain SOPs, training modules, knowledge content, and deliver process training as a Subject Matter Expert.

o Conduct quality reviews, audits, and coaching sessions to support operational excellence.

o Analyse operational data, prepare management reports, and provide actionable insights.

o Effectively manage customer interactions across Voice, Email, and Chat while maintaining service quality and accuracy.

o Attend customer calls for 3-4 hours daily based on business requirements while maintaining a high-quality customer experience.





o Demonstrate strong communication and multitasking skills while effectively managing multiple systems, processes, and priorities.

o Ensure adherence to quality standards, process compliance, and a customer-centric approach.

What We're Looking For

Bachelor's degree in mechanical engineering with 5+ years of relevant experience in customer support and operations

Ability to work independently with minimal supervision.

Excellent customer service, communication, analytical, and problem-solving skills

Experience handling customer and operational escalations

High attention to detail, ownership mindset, and process compliance

Passion for technology, digital tools, knowledge management, and continuous improvement

Flexibility to work in a 24x7 support environment, including rotational evening/night shifts, weekends, and holidays as per business requirements.

Interested candidates can share their profiles or reach out for further details.

📌 Specialist | Cummins CARE Operations (Pune)
🏢 Cummins India
📍 Pune