Shift: US Shifts / 24×7 Adaptable Rotational Shifts
Joining: Immediate Joiners Only
Qualification: Any Graduate Preferred
Job Description
We are hiring Service Desk L1 professionals with relevant experience in IT support, technical troubleshooting, ticket management and end-user support for our Pune and Bangalore locations.
Roles and Responsibilities
- Provide Level 1 technical support to end users.
- Handle IT incidents and service requests through the ServiceNow ticketing tool.
- Troubleshoot desktop, laptop, software and basic network-related issues.
- Provide support for Microsoft Office 365 / Microsoft 365 applications.
- Perform basic Active Directory activities, including user account and password-related support.
- Log, track, update and resolve service requests within defined SLAs.
- Escalate unresolved technical issues to the appropriate support teams.
- Maintain proper documentation of incidents and resolutions.
- Ensure excellent customer service and communication.
Mandatory Skills
- Minimum 1+ year of relevant Service Desk / IT Technical Support experience.
- Hands-on experience with ServiceNow ticketing tool.
- Knowledge of Microsoft Office 365 / Microsoft 365.
- Working knowledge of Active Directory.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
Eligibility Criteria
- Any graduate preferred.
- Bench, training and internship periods will not be considered as relevant experience.
- Must be comfortable working in US shifts and flexible 24×7 rotational shifts.
- Must be willing to complete client-mandated training.
- Graduation certificates and original mark sheets are mandatory for onboarding.
- Immediate joiners only.