Job Description

ICICI Bank is seeking experienced and customer-oriented Relationship Managers - Business Banking to manage and grow relationships with MSME and mid-sized corporate customers. The role involves understanding customer financial needs, offering customised banking solutions and driving business growth through deposits, loans and cross-selling opportunities.

Key Responsibilities

- Manage and strengthen relationships with existing business banking customers.
- Identify new business opportunities and acquire MSME and mid-sized corporate customers.
- Drive growth in deposit and loan portfolios.
- Understand customer financial requirements and recommend suitable banking products and services.
- Cross-sell banking products in collaboration with internal product teams.
- Monitor portfolio quality, assess business cash flows and follow up on overdue accounts.
- Conduct due diligence and ensure the quality of the loan portfolio.
- Coordinate with credit, product and service teams to provide customised financial solutions.
- Ensure timely resolution of customer queries and deliver excellent customer service.




- Identify new markets and untapped business opportunities to expand the customer base.
- Gather customer feedback and work towards achieving defined business outcomes.
- Follow the bank's philosophy of Fair to Customer, Fair to Bank.

Eligibility & Skills

- MBA, Chartered Accountant, Engineer or Graduate with relevant work experience.
- Prior experience in Relationship Management across industries.
- Good understanding of banking products, deposits, loans and credit fundamentals.
- Strong business development, sales and cross-selling skills.
- Ability to understand customer requirements and assess creditworthiness.
- Excellent communication and relationship-building skills.
- Robust market knowledge and business development orientation.
- Ability to collaborate with multiple internal teams.

Key Competencies

- Education: Graduate, MBA, CA, CMA
- Customer Relationship Management
- Business Development & Portfolio Growth
- MSME / Business Banking
- Deposit & Loan Products
- Cross-Selling
- Credit Assessment & Due Diligence
- Portfolio Management
- Customer Service & Stakeholder Management

📌 Relationship Manager- Business Banking (Gangtok)
🏢 ICICI Bank
📍 Gangtok