Job Description – SPE / SME / Team Lead – Terminal Shared Services
Job Location: Chennai
Work Mode: Work From Office (5 Days a Week)
Shift: US Shift (Night Shift)
Department: Order to Cash / Transportation Shared Services
Role: SPE / SME / Team Lead – Terminal Shared Services
Experience: 5–8 Years
Employment Type: Full-Time
Position Summary

We are looking for an experienced Subject Matter Expert (SME) / Senior Process Executive (SPE) / Team Lead with strong expertise in Transportation Administration and Terminal Shared Services operations.

The ideal candidate will have hands-on experience in Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, and Incomplete Freight Bills. The role involves managing critical operational activities, providing functional expertise, monitoring team performance, ensuring process accuracy, and driving continuous improvement across transportation finance and administration processes.

The candidate will act as a key functional escalation point, supporting operational teams, resolving complex process and system-related issues, developing SOPs, conducting audits, and providing training and guidance to team members.

Key Responsibilities
1. Operations & Process Management

- Manage and support day-to-day Terminal Shared Services activities, including Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, and Incomplete Freight Bills.

- Ensure timely and accurate processing of transactions in accordance with defined SLAs, business requirements, and operational deadlines.

- Review Broker Pay analysis and operational dashboards to identify high-value payments, discrepancies, and potential errors before processing cutoffs.

- Monitor incomplete transactions, payment exceptions, and pending activities to ensure timely resolution.

- Maintain trackers and ensure accurate documentation of operational activities.

2. Subject Matter Expertise & Escalation Management

- Act as the primary functional SME for complex operational issues and non-standard transactions.

- Provide expert guidance to processors and team members on process-related queries and system challenges.

- Troubleshoot issues related to AS400, Oracle, and Truck Mate applications.

- Perform root cause analysis for recurring errors, process gaps, and operational challenges.

- Coordinate with Operations, Finance, IT, and external vendors to resolve escalated issues.

3. Team Leadership & Performance Monitoring





- Monitor daily team performance, productivity, accuracy, and adherence to SLAs.

- Guide and support team members in completing daily deliverables within defined timelines.

- Conduct regular quality checks and process audits to identify errors and improvement opportunities.

- Support workload distribution, backlog management, and absence coverage.

- Coach and mentor team members to improve process knowledge, productivity, and accuracy.

- Support supervisors and managers in maintaining operational discipline and team engagement.

4. Reporting, Analysis & Quality Control

- Review Power BI dashboards, including Broker Pay Analysis and P&D; Error Handling reports.

- Identify trends, high-mileage trips, payment discrepancies, and recurring processing errors.

- Prepare and maintain reports highlighting error patterns, root causes, correction efforts, and process performance.

- Ensure timely updates to operational trackers and reporting dashboards.

- Recommend corrective and preventive actions to improve overall process quality.

5. SOP Development & Training

- Create, maintain, and regularly update Standard Operating Procedures (SOPs), process documents, and job aids.

- Conduct process training, refresher sessions, and up-training for new and existing employees.

- Identify knowledge gaps and implement training interventions to improve team capabilities.

- Ensure consistent process execution and standardization across teams.

- Lead process discussions and share best practices with stakeholders.

6. Continuous Improvement & Stakeholder Management

- Identify opportunities to streamline processes, reduce manual effort, and improve operational efficiency.

- Participate in process transitions, transformation initiatives, and system enhancement projects.

- Collaborate with cross-functional teams, including Operations, Finance, IT, and vendors.

- Act as a bridge between operational teams and management for process-related communication.

- Drive accountability, customer focus, and continuous improvement across the team.

Required Qualifications & Experience





- Graduate degree or diploma in Business Administration, Commerce, Accounting, or a related discipline preferred.

- 5–8 years of experience in Transportation Administration, Logistics Operations, or Transportation Finance Shared Services.

- Strong hands-on experience in one or more of the following processes:

- Broker Pay / Carrier Payments

- Hourly Payroll

- Agency Pay

- Terminal Cash Management

- Terminal Payables

- Accessorial Revenue

- Incomplete Freight Bills

- Experience in a senior processor, SPE, SME, Quality Analyst, or Team Lead capacity.

- Experience in team handling, process auditing, coaching, and performance monitoring is preferred.

Technical Skills

- Hands-on experience with AS400, Oracle, and Truck Mate applications.

- Knowledge of Trip Envelope and Customer Service applications.

- Advanced MS Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis.

- Working knowledge of Power BI dashboards and reporting tools.

- Proficiency in MS Outlook, Teams, Word, and One Drive.

- Strong analytical and problem-solving capabilities.

Behavioral Competencies

- Strong communication and stakeholder management skills.

- Excellent analytical, troubleshooting, and decision-making abilities.

- Ability to manage multiple priorities in a quick-paced workplace.

- Strong attention to detail and process orientation.

- Ability to work independently and take ownership of deliverables.

- Leadership, coaching, and conflict-resolution skills.

- Strong sense of accountability, urgency, and customer focus.

- Ability to adapt to changing business requirements and operational priorities.

Work Requirements

- Location: Chennai

- Work Mode: 5 Days Work From Office

- Shift: US Shift (Night Shift)

- Working Days: Monday to Friday

- Flexibility: Must be comfortable working in rotational or business-aligned US shift timings, if required.

- Ability to support time-sensitive operational activities and business deadlines.

Preferred Candidate Profile

Candidates with experience in Transportation Shared Services, US Logistics Operations, Trucking Administration, Carrier/Broker Payments, and Transportation Finance processes will be preferred.

Candidates currently working as Senior Process Executives, Subject Matter Experts, Process Specialists, Quality Analysts, or Team Leads in transportation and logistics operations would be a strong fit.

📌 Terminal Shared Services- SPE/SME/TL (India)
🏢 2COMs
📍 India