Job Description

- Own and manage QEM, the quality tracking tool, ensuring accuracy, compliance, governance, and continuous enhancement of the tool and its reporting outputs.

- Drive accurate, timely, and insight-led quality reporting across Data Operations and Client Operations quality teams.

- Monitor adherence to quality reporting policies, guidelines, and metric definitions, ensuring consistent usage across regions and functions.

- Partner with Technology teams to improve QEM functionality, reporting accuracy, usability, and enhancement priorities.

- Identify themes, patterns, recurring issues, and improvement opportunities through structured quality analysis, RCA reviews, and incident trend assessments.

- Translate quality data into meaningful insights, leadership-ready summaries, and recommendations that support data-driven decision-making.





- Facilitate quality performance discussions with regional and global stakeholders, enabling clear ownership of actions and follow-through on improvement plans.

- Support monthly KPI reporting, quality review forums, and stakeholder report-outs with explicit narratives, data-backed observations, and actionable takeaways.

- Develop, maintain, and refresh QEM training materials, policy guidance, and onboarding content as quality processes and business needs evolve.

- Coordinate cross-team initiatives and improvement projects that strengthen quality governance, reporting discipline, and the overall effectiveness of QEM.

📌 Expert (Vadodara)
🏢 Nielseniq
📍 Vadodara