Job Description

Associate Support Engineer – AI Platform
Experience: 1–2 years
Location: Hyderabad
Shift: Rotational, including US overlap
No of Opening: 2

Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.

What you will do?

- Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
- Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
- Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with transparent case notes.
- Keep customers updated within SLA and help keep the knowledge base current.

What you will bring?

- B.E./B.Tech, MCA or equivalent in Computer Science, IT or a related field.
- Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
- Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
- Clear written English and a calm, customer-first attitude.

📌 Associate Support Engineer – AI Platform (Hyderabad)
🏢 Oteemo
📍 Hyderabad