Job Description

Key Roles & Responsibilities

BGV Operations Management

Manage the end-to-end background verification process for new joiners and existing employees, wherever applicable.

Oversee verification of employment history, educational qualifications, address, identity, criminal records and reference checks.

Ensure all verification cases are initiated, tracked and closed within defined turnaround times (TAT).

Monitor pending, discrepant and adverse verification cases and ensure timely resolution.

Vendor & Stakeholder Management

Coordinate with external BGV agencies and service providers to ensure quality and timely delivery.

Manage vendor performance, turnaround time, service quality and escalation processes.

Work closely with Talent Acquisition, HR Operations, Business Teams and other stakeholders for smooth BGV execution.

Resolve verification-related queries and escalations from internal stakeholders.

Discrepancy & Risk Management

Review and analyse BGV reports to identify discrepancies, inconsistencies and potential red flags.

Handle cases involving negative or adverse verification reports and recommend appropriate action as per company policy.

Ensure proper documentation and escalation of discrepancies to the concerned authorities.

Maintain confidentiality and ensure secure handling of sensitive candidate and employee information.

MIS & Reporting

Prepare and maintain daily, weekly and monthly BGV MIS reports.

Track verification status, completed cases, pending cases, discrepancies and escalations.





Develop dashboards to monitor vendor performance, TAT and overall BGV efficiency.

Present periodic reports and updates to HR leadership and management.

Process Improvement & Compliance

Establish and implement standard operating procedures (SOPs) for BGV activities.

Identify process gaps and implement measures to improve efficiency and turnaround time.

Ensure adherence to internal HR policies, data privacy standards and applicable regulatory guidelines.

Conduct periodic audits of BGV records and vendor processes.

Team Management

Lead, guide and monitor the BGV team to ensure effective execution of daily activities.

Allocate verification cases and monitor individual and team productivity.

Conduct regular performance reviews and provide guidance to team members.

Ensure consistent quality and accuracy across all verification activities.

Required Skills & Competencies

Strong understanding of end-to-end Background Verification processes.

Experience in managing BGV vendors and verification agencies.

Excellent knowledge of employment, education, address, identity and criminal record verification.

Strong analytical, problem-solving and discrepancy-handling skills.

Proficiency in MS Excel, MIS reporting and dashboard preparation.

Excellent communication, coordination and stakeholder management skills.

Ability to manage large volumes of verification cases within defined TATs.

Robust attention to detail and confidentiality.

Key Responsibilities:

📌 Executive (Mumbai)
🏢 Sboss
📍 Mumbai