JOB DESCRIPTION
Senior Process Manager
- Operational Risk & Audit Quality Location
- Mumbai / Pune Function: Operational Risk & Quality Assurance | Reporting: Audit Quality Head Role Summary Own the end-to-end delivery and quality of assigned Class 1 audits across BFSI client engagements. Lead risk-based scoping, control testing, evidence review, finding articulation, stakeholder readouts, and remediation tracking while strengthening audit discipline, preventive controls, and team capability.

Key Responsibilities
• Plan and execute risk-based audits covering process governance, transaction accuracy, SOP/SLA adherence, regulatory and client requirements, and key operational controls.
• Lead walkthroughs, risk and control assessments, sample testing, data analysis, and evidence validation; maintain complete, traceable, and defensible working papers.
• Review audit files and deliverables for accuracy, completeness, consistency, evidence sufficiency, and appropriate application of audit methodology and risk ratings.
• Draft clear findings covering condition, criteria, root cause, risk/impact, recommendation, owner, timeline, and closure evidence; identify repeat or systemic issues.
• Conduct insightful readout sessions with Operations, Risk/Compliance, and client stakeholders; manage challenge constructively while preserving audit independence.
• Facilitate RCA using 5 Whys, Fishbone, FMEA, Pareto, or control mapping: challenge corrective and preventive actions for sustainability and proportionality.
• Track findings to closure, validate implementation evidence and effectiveness, and escalate overdue, high-risk, repeated,



or inadequately remediated actions.
• Maintain audit dashboards and governance reporting covering plan versus completion, ratings, themes, action aging, repeat findings, and decisions required.
• Calibrate review quality, and improve checklists, test scripts, sampling, analytics, and audit automation. Qualifications and Experience
• Bachelor’s degree in finance, Accounting, Commerce, Business, Economics, Risk, or a related field; master’s preferred.
• 8–12 years’ BFSI, investment banking operations, or financial-services KPO experience across operations, audit, risk, controls, quality assurance, incidents, or remediation.
• Experience leading process or audit reviews, control assessments, RCA, corrective-action tracking, reporting, and senior stakeholder management preferred.
• CA, CPA, CIA, CISA, FRM, Lean Six Sigma, or relevant domain certification preferred.
• Robust knowledge of TQM, process standardization, defect prevention, quality measurement, and continuous improvement. Core Skills and Knowledge Audit and risk: Risk-based auditing, control design/operating-effectiveness testing, sampling, evidence assessment, finding writing, rating calibration, RCA/CAPA, and closure validation. Leadership and communication: Analytical judgment, attention to detail, professional skepticism, ethical conduct, concise writing, confident readouts, stakeholder management, coaching, and execution under tight deadlines. Tools and improvement: Advanced Excel; exposure to Power BI/Tableau, SQL/Alteryx, GRC tools, VBA/RPA, continuous monitoring, and governed AI use is advantageous.

📌 Senior Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai