Technical / Functional Skills & Roles & Responsibilities Skills & Responsibilities 1. Requirements Gathering and Analysis:
• Lead structured discovery workshops to capture and analyse functional and non‑functional business requirements.
• Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
• Maintain a comprehensive requirements traceability matrix to ensure end‑to‑end alignment throughout the delivery lifecycle.
• Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads. 2. Process Mapping and Optimisation:
• Document As‑Is business processes and design To‑Be processes aligned with Salesforce platform capabilities.
• Identify opportunities for automation and recommend Salesforce‑native solutions such as Flows, Approval Processes, and Macros.
• Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value. 3. Salesforce Functional Expertise:
• Demonstrate robust functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
• Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
• Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.




• Maintain awareness of Agentforce and Salesforce AI‑powered features to help align business expectations with platform capabilities. 4. User Acceptance Testing (UAT) Coordination:
• Lead UAT planning and execution, including test case creation, test script development, and business user coordination.
• Maintain structured defect logs and track retesting cycles through to closure.
• Obtain formal business sign‑off and ensure test outcomes support go‑live readiness. 5. Stakeholder Communication and Reporting:
• Serve as the central liaison between business stakeholders and the delivery team throughout all phases of the project.
• Prepare and deliver sprint demos, status reports, requirement clarifications, and validation updates.
• Maintain organised documentation across collaboration platforms such as SharePoint or Confluence. 6. Training and Change Management Support:
• Support the development of training content, user guides, and quick‑reference materials for end users.
• Assist in performing change impact assessments and execution of change management strategies.
• Facilitate end‑user training and provide hands‑on support during hypercare and early adoption phases. 7. Certifications:
• Required: Salesforce Administrator (ADM 201).
• Preferred: Salesforce Business Analyst Certification, Service Cloud Consultant, Sales Cloud Consultant. Generic Managerial Skills
• Strong verbal and written communication skills, with the ability to engage effectively with senior stakeholders.
• Excellent analytical and problem‑solving skills with high attention to detail.

📌 Business Analyst (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad