Contact Center Platform Engineer (Bengaluru)

Contact Center Platform Engineer (Bengaluru)

10 Nov
|
Infinite Computer Solutions
|
Bengaluru

10 Nov

Infinite Computer Solutions

Bengaluru

Hybrid Role Location(s) Bangalore /Pune Required Qualifications
• 4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO workplace
• Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon Connect
• Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design
• Experience with REST API integration and CTI middleware configuration
• Working knowledge of call recording platforms and compliance recording requirements
• Ability to produce technical documentation: configuration guides, runbooks, and integration specifications

📌 Contact Center Platform Engineer (Bengaluru)
🏢 Infinite Computer Solutions
📍 Bengaluru

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