Role Description Presales Lead – Digital Workplace Services (DWS)

Experience:
15+ Years Role Overview
• Drive solutioning, consulting, and large-scale pursuit support across modern workplace transformation engagements.
• Lead the design of compelling, AI-enabled workplace transformation solutions aligned to customer business outcomes.
• Act as a trusted advisor to enterprise clients on next-generation workplace services, operating models, and transformation roadmaps.
• Provide pursuit leadership across Sales, Delivery, Practice, and Technology teams to shape differentiated, competitive offerings.
• Operate as a senior Digital Workplace leader with broad solutioning experience and deep expertise across multiple workplace domains. Key Solution Areas
• AI-powered Workplace Transformation (Agentic AI, Generative AI, AI Copilots, Conversational AI, Intelligent Automation)
• Service Desk & Enterprise IT Support
• Field Services
• Digital Employee Experience (DEX)
• Unified Endpoint Management (UEM) and Autonomous Endpoint Management (AEM)
• Microsoft 365 & Copilot
• Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills & Experience
• 15+ years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.
• Solid presales, solution architecture, and consulting experience with enterprise clients.
• Expertise in AI-powered Workplace Transformation, including:
• Agentic AI
• Generative AI
• AI Copilots
• Conversational AI
• Intelligent Automation
• Proficient in leveraging Generative AI tools to accelerate and optimise:
• RFP/RFI responses
• Proposal creation
• Solution documentation
• Knowledge management
• Deep domain knowledge in:
• Service Desk & Enterprise IT Support
• Field Services
• Digital Employee Experience (DEX)
• Unified Endpoint Management (UEM)
• Autonomous Endpoint Management (AEM)




• Microsoft 365 & Copilot
• Windows 365, Azure Virtual Desktop, and VDI solutions
• Experience in designing transformation roadmaps, operating models, and business value propositions.
• Strong client-facing, presentation, stakeholder management, and pursuit leadership skills.

Key Responsibilities
1. Solution Leadership & Design
• Lead solution design and presales engagements for Digital Workplace opportunities.
• Develop compelling, AI-enabled workplace transformation solutions aligned to customer outcomes.
• Design transformation roadmaps, target operating models, and business value propositions.
• Own solution quality, assumptions, risks, and commitments across the pursuit lifecycle. 2. Pursuit & Bid Leadership
• Drive RFP/RFI responses, client workshops, proposals, and executive presentations.
• Lead bid-orals, solution walkthroughs, and executive-level solution defence sessions.
• Leverage Generative AI tools to accelerate and optimise proposal creation, solution documentation, and knowledge management. 3. Collaboration & Go-to-Market
• Collaborate with Sales, Delivery, and Technology teams to build differentiated and competitive offerings.
• Position next-generation workplace services leveraging:
• AI and Agentic automation
• Analytics and Digital Employee Experience
• Modern and autonomous endpoint technologies
• Engage OEMs, technology partners, and service partners to strengthen solution differentiation. Preferred Certifications
• ITIL
• Microsoft 365
• Microsoft Azure
• Microsoft Copilot
• AI / Generative AI Certifications Ideal Candidate A seasoned Digital Workplace presales leader with deep workplace and AI transformation expertise, capable of leading complex enterprise pursuits, shaping compelling AI-enabled solutions, and influencing senior stakeholders to drive successful outcomes. Skills Digital Transformation, Customer Support, Pre-Sales Support, Stakeholder Management

📌 Director I (Bengaluru)
🏢 UST
📍 Bengaluru