Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have

skills:
ServiceNow IT Service Management (ITSM) Good to have

skills:
ServiceNow Integration Hub, ServiceNow Flow Designer Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a ServiceNow Senior Developer or Technical Lead with strong IT Service Management (ITSM) experience and hands-on expertise in integrations, Flow Designer, and Automated Test Framework (ATF). The role involves owning technical delivery from design and development through testing, deployment, and production support. Candidates must be comfortable actively developing and troubleshooting solutions the Technical Lead role additionally includes technical guidance, design reviews, and coordination of development activities. Roles &

Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
- Mentor junior team members to support their professional growth and integration within the team.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables. Professional & Technical

Skills:
Design, configure, and develop ITSM solutions across Incident, Problem, Change, Request Management, Service Catalog,



and Knowledge Management. Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, notifications, and scheduled jobs. Build and troubleshoot inbound and outbound integrations using REST/SOAP APIs, scripted REST APIs, IntegrationHub, and MID Server where required. Implement integration authentication, data mapping, validation, error handling, logging, retries, and reconciliation. Create and maintain Flow Designer flows, subflows, and custom actions for approvals, fulfillment, notifications, and cross-system automation. Develop and maintain ATF tests and test suites covering ITSM processes, service catalog functionality, and regression scenarios investigate failures and maintain reliable test data. Translate functional requirements into technical designs, development tasks, estimates, and acceptance criteria. Perform unit testing, support SIT and UAT, resolve defects, and validate that changes do not disrupt existing functionality. Support deployments, release validation, production troubleshooting, and root-cause analysis. Maintain technical documentation covering designs, integrations, workflows, test coverage, and support handover. ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist – IT Service Management (CIS-ITSM). Experience with IntegrationHub spokes, scoped applications, and source control. Experience supporting platform upgrades, regression automation, and enterprise-scale ITSM implementations. Familiarity with ITIL practices and service management process improvement. Additional Information:




- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global qualified services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent
- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Tech Delivery Subject Matter Expert (Hyderabad)
🏢 Accenture
📍 Hyderabad