Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations.

We offer
a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools — bringing nature closer to every home and community. www.ugaoo.com Location Plot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507 ( https://maps.app.goo.gl/67S1bvRFm2gND2mN9 ) Role Overview We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo — assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.

Key Responsibilities
Handle pre-order, post-order,



and product advice queries via WhatsApp, Instagram, email, and calls Resolve customer complaints with empathy and in line with company policies Coordinate with internal teams to address grievances and special requests Maintain accurate customer records on the company platform Provide product information, order updates, and post-sales support Report and escalate issues to the relevant teams when required Eligibility Strong communication and interpersonal skills Valuable multitasking and time management abilities Customer-first mindset with a problem-solving approach Passion for plants and the world of e-commerce is a big plus.

📌 Customer Service Executive (Pune)
🏢 Ugaoo
📍 Pune