10 Nov
|
Tminputs And Services
|
Guwahati
10 Nov
Tminputs And Services
Guwahati
Hiring for Service In-charge/Engineer for Solar Inverter Industry .
Experience : Min 4+yrs in service /repair/installation of Solar Inverter.
Graduation Must
Salary : 4.5LPA + Conveyance
Locations : Guwahati Bhubaneshwar Jaipur Lucknow Kolkata Srinagar
Job Responsibilities :
- Manage complete state-level after-sales service operations for solar inverter products.
- Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.
- Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.
- Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.
- Plan and allocate service calls based on priority, location and technical requirement.
- Coordnate with Sales, Central Service teams for speedy issue resolution.
- Analyze recurring inverter failures and warranty cases; support Root Cause Analysis and corrective / preventive actions.
- Monitor warranty claims, spare parts, replacement / repair processes and service inventory.
- Prepare service MIS covering complaints, pending cases, TAT, repeat complaints, warranty cases and spare consumption.
- Conduct technical training for service engineers, dealers and service partners and ensure safe working practices.
Qualification & Functional Knowledge
- ITI / Dimploma / B.Tech / B.E. in Electrical / Electronics / EEE / ECE or equivalent qualification.
- 10+ years of total experience in solar inverter product service.
- Strong understanding of solar PV systems, solar inverters, installation, commissioning, troubleshooting and Service maintenance.
- Experience in customer escalation handling, warranty service, spare parts and field-service operations.
- Good analytical, troubleshooting and root-cause analysis skills.
Desired Functional Knowledge & Skills :
- Knowledge of solar inverter applications.
- Good inverter fault diagnosis and field troubleshooting skills.
- Proficiency in MS Office / Excel and MIS reporting.
- Valuable communication, coordination and customer-handling skills.
- Ability to work under pressure, manage escalations and take timely decisions.
- Strong field orientation and willingness to travel within the assigned
Interested candidates, please share an updated resume CV to (phone hidden)
📌 Service Engineer/In-charge For Solar Inverter manufacturing Industry (Guwahati)
🏢 Tminputs And Services
📍 Guwahati