10 Nov
|
Icube Human Capital Solutions
|
Noida
10 Nov
Icube Human Capital Solutions
Noida
• 1015+ years of BPO/BPM operations experience.
• Experience managing MFI/NBFC/BFSI processes is preferred.
• Proven experience managing 500+ FTE operations.
• Strong experience in collections, customer service or lending processes.
• Excellent client and stakeholder management skills.
• Robust understanding of SLA, KPI, WFM, Quality and MIS.
• Exposure to P&L;/revenue management.
• Strong analytical, problem-solving and people-management skills.
• Experience in managing multi-location operations will be an advantage.
📌 Operations Head or Senior Manager (Noida)
🏢 Icube Human Capital Solutions
📍 Noida