Looking for an exciting opportunity in Customer Success and CRM Implementation?

We are looking for enthusiastic professionals with 1 to 3 years of experience in CRM/Software Implementation and Client Management. Be part of a energetic team where you will work closely with clients, manage onboarding, coordinate implementations, support UAT and go-live, and drive customer satisfaction and long-term success.

If you enjoy working with clients and technology, this opportunity is for you. Apply today!

Please Apply via the following direct application link. Only those applications received from this link will be accepted

https://rbot.live/showform?formid=389222&jdid;=RSJD21&position;=Implementation%20and%20Support%20Executive&nurams;=bot

Implementation Roles & Responsibilities
1. Client On boarding & Implementation

- Lead end-to-end on boarding for new clients.
- Gather, document, and validate business requirements and success criteria.
- Define implementation timelines, milestones, and deliverables.
- Conduct on-site client visits (if required) for requirement gathering and stakeholder alignment.

2. Project Ownership

- Own the complete project lifecycle from kickoff to go-live.
- Act as the single point of contact for all client communication.
- Ensure delivery within scope, timeline, and quality standards.

3. Platform Setup & Configuration

- Configure the CRM platform aligned with client workflows and business processes.
- Customize modules, automation, and integrations as per agreed scope.
- Ensure scalability and best practices in system design.

4.



Testing & Quality Assurance

- Perform functional and scenario-based testing aligned with business use cases.
- Ensure system stability, accuracy, and readiness before deployment.

5. User Acceptance Testing (UAT)

- Plan, coordinate, and drive UAT with stakeholders.
- Capture feedback, manage iterations, and secure sign-off.

6. User Training & Enablement

- Deliver structured training programs for end users and admins.
- Provide documentation, SOPs, and best practices.
- Enable clients to independently operate and scale usage.

7. Go-Live Planning & Execution

- Develop and execute a structured go-live plan.
- Ensure risk mitigation and smooth transition to production.

8. Post Go-Live Handover

- Ensure seamless transition to support/customer success teams (if applicable).
- Share documentation, configurations, and key account insights.

9. Support Oversight (L2 Monitoring)

- Ensure all support tickets for assigned accounts are tracked and resolved within defined SLAs.
- Monitor ticket progress and follow up with internal support teams for timely closure.
- Act as a second-level escalation point for critical or delayed issues.
- Ensure proactive communication and updates are provided to clients.
- Identify recurring issues and coordinate with internal teams for permanent fixes.

10. Stakeholder & Internal Collaboration

- Work closely with product, support, engineering, and sales teams.
- Provide structured feedback to improve product and service delivery.

📌 Customer Success Executive (Chennai)
🏢 RSoft Technologies
📍 Chennai