Customer Support Executive – STICK IT UP

About STICK IT UPSTICK IT UP is India's leading sticker and self-expression brand, serving lakhs of customers across the country. We create high-quality stickers, apparel, and lifestyle products that help people express themselves. With thousands of unique designs and a fast-growing community, we're building a brand that stands for creativity, individuality, and fun.

Position: Customer Support Executive

Location: Dahisar East, Mumbai

Job Type: Full-Time

Experience: 0–2 Years (Freshers with excellent communication skills can apply)

Role Overview

We are looking for a Customer Support Executive who can provide exceptional support to our customers across WhatsApp, Email, Instagram, and Phone calls. The ideal candidate should be customer-focused, detail-oriented, and capable of resolving queries efficiently while ensuring a positive brand experience.

- Key Responsibilities
- Customer Support Respond to customer queries via WhatsApp, Email, Instagram DMs, and Phone Calls.
- Resolve order-related concerns such as tracking, delivery delays, cancellations, returns, and replacements.
- Handle escalations professionally and ensure timely resolution.
- Guide customers through the ordering process and product selection.
- Order Management
- Coordinate with the warehouse and logistics teams regarding dispatch and delivery issues.
- Track shipments and provide accurate updates to customers.
- Process refunds, replacements, and order modifications as per company policies.
- Customer Experience
- Maintain high customer satisfaction and positive interactions.




- Convert unhappy customers into satisfied brand advocates through proactive problem-solving.
- Collect customer feedback and share insights with the management team.
- CRM & Reporting
- Update customer interactions accurately in CRM/helpdesk software.
- Maintain records of complaints, resolutions, and follow-ups.
- Prepare daily reports on customer queries, pending tickets, and escalations.

- Requirements
- Excellent verbal and written communication skills in English and Hindi.
- Basic computer proficiency (Google Sheets, Excel, Email).
- Ability to multitask and manage high query volumes.
- Robust problem-solving and conflict-resolution skills.
- Positive attitude and customer-first mindset.
- Prior experience in e-commerce customer support is a plus.

- Preferred Skills
- Experience with Shopify.
- Experience with customer support tools such as Reamaze, Gorgias, Freshdesk, or similar platforms.
- Understanding of courier and logistics processes.
- Familiarity with WhatsApp Business and Instagram customer support.
- Key Performance Indicators (KPIs)First Response Time (FRT)
- Average Resolution Time (ART)
- Customer Satisfaction Score (CSAT)
- Ticket Resolution Rate
- Customer Review Ratings
- Escalation Percentage

- What We Offer
- Opportunity to work with one of India's fastest-growing DTC brands.
- Young, energetic, and growth-focused work environment.
- Learning opportunities across e-commerce, operations, and customer experience.
- Performance-based incentives and growth opportunities.

Salary Range ₹8000 - 15,000 per month (Based on experience and skills)

📌 Customer Care Executive (Mumbai)
🏢 STICK IT UP
📍 Mumbai