Collection Head

Industry: NBFC / Financial Services

Department: Collections

Location: Delhi NCR

Employment Type: Full-time | On-roll

Job Summary

We are looking for an experienced Collection Head to lead and manage the collections function. The role will be responsible for achieving collection targets, managing collection teams, improving recovery efficiency, monitoring portfolio performance, and ensuring adherence to company policies and regulatory guidelines.

Key Responsibilities

- Lead and manage the Collections team and ensure achievement of monthly collection and recovery targets.

- Develop and implement effective collection strategies for overdue and delinquent accounts.

- Monitor daily, weekly, and monthly collection performance through MIS and dashboards.

- Track key collection metrics such as DPD, recovery rate, roll-forward, PTP and bounce/overdue trends.

- Set targets for collection teams and monitor individual/team performance.

- Conduct regular performance reviews and take corrective actions wherever required.

- Manage field and tele-calling collection operations, depending on business requirements.

- Coordinate with Operations, Credit, Risk and other departments to resolve collection-related issues.

- Ensure proper follow-up on PTP (Promise to Pay) and overdue accounts.

- Identify high-risk accounts and implement appropriate recovery strategies.

- Prepare and present collection MIS and performance reports to senior management.

- Train, motivate and develop collection team members.





- Ensure that all collection activities are carried out in accordance with company policies, applicable RBI guidelines and fair-practice requirements.

- Handle escalations and customer grievances related to collections.

- Continuously identify opportunities to improve collection processes and reduce delinquency.

Candidate Requirements

- Graduate in any discipline; MBA/PGDM will be an added advantage.

- 5–8 years of experience in collections, preferably in NBFC, Banking, Fintech or Financial Services.

- Prior experience in a Collection Manager / Collection Head / Senior Collection role preferred.

- Strong knowledge of collection processes, delinquency management and recovery strategies.

- Experience in managing large collection teams and achieving business targets.

- Strong analytical, leadership and decision-making skills.

- Good communication, negotiation and team-management skills.

- Proficiency in MS Excel and MIS reporting.

- Ability to work in a target-driven environment.

Key Skills

Collections | Recovery | DPD Management | Delinquency Management | Team Handling | Tele & Field Collections | MIS | PTP Tracking | Negotiation | Target Achievement | NBFC/BFSI

What We Offer

- Competitive salary based on experience and skills

- Performance-based incentives, as applicable

- Opportunity to work with a growing NBFC/Financial Services organization

- Growth opportunities and leadership opportunities

Interested candidates can share their CV at:

[email protected]

Contact: 87968 81031

Immediate Joiners Preferred!

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