Job Title: Field Service Technician / Customer Support Engineer

Industry: Home Appliances / Consumer Durables

Location: Ambattur, Chennai (Handling customer service calls across Ambattur & surrounding zones)

Experience: 0 – 2 Years (Freshers & Experienced Candidates)

Salary: Up to ₹30,000 CTC Max per month (Commensurate with experience & skill level)

Employment Type: Full-time, Permanent

Mandatory Assets: Two-Wheeler + Valid Two-Wheeler Driving License + Smartphone with WhatsApp

Company Provided: Official Company SIM card + Fuel/Travel allowances per policy

Role OverviewWe are looking for an energetic and technically skilled Field Service Technician based in Ambattur, Chennai. The role involves visiting customer residences/sites, diagnosing operational issues in household appliances, performing component-level repairs, preventive servicing, and delivering a positive customer service experience.

- Key ResponsibilitiesAttend scheduled customer service, installation, and breakdown calls across Ambattur and nearby areas in Chennai.
- Inspect, troubleshoot, repair, and service consumer home appliances (e.g., washing machines, refrigerators, microwave ovens, air conditioners, water purifiers, mixer grinders).
- Diagnose mechanical and electrical faults, replace defective spare parts, and verify proper equipment operation before handover.
- Coordinate daily job orders, location routing,



and customer communication via smartphone/WhatsApp.
- Explain appliance usage, maintenance tips, and warranty guidelines clearly to customers.
- Collect customer sign-offs, service feedback, and report daily call closures accurately.
- Maintain care of service toolkits, diagnostic meters, and allocated spare parts inventory.
- Candidate RequirementsEducation: ITI / Diploma in Electrical, Electronics, Mechanical, RAC (Refrigeration & Air Conditioning), or 12th Pass with technical field service experience.
- Experience: 0 to 2 years in field servicing, installation, or maintenance of home appliances/consumer durables. Freshers with practical technical training are encouraged to apply.
- Vehicle & License: Mandatory two-wheeler (bike/scooter) and valid permanent Driving License.
- Smartphone: Personal Android/iOS smartphone compatible with WhatsApp for daily ticket updates and location sharing.
- Languages: Positive working knowledge of Tamil; basic conversational English or Hindi is an added advantage.
- Availability: Immediate joiners preferred.
- Compensation & BenefitsSalary: Up to ₹30,000 CTC per month
- Company SIM card provided for official communications
- Travel/fuel reimbursement as per field visit logs
- Technical training, spare part support, and performance-based incentives

📌 Field Service Technician (Home Appliances) (Chennai)
🏢 Randstad India Private
📍 Chennai