Job Description :–

Position: Guest Relations Executive (GRE)

Department: Facility Management

Location: High-Rise Residential Society

Experience: 1 Years+

Qualification: Graduate (Preferred)

Job Summary

We are looking for a well-groomed, confident, and customer-oriented Guest Relations Executive (GRE) to manage resident interactions, enhance the overall living experience, and ensure smooth coordination of guest and resident services at a premium high-rise residential society.

- Key Responsibilities:
- Welcome and assist residents, guests, and visitors with qualified courtesy.
- Handle resident queries, complaints, and service requests efficiently.
- Coordinate with the Helpdesk, Facility Management, Security, Housekeeping, and Maintenance teams for timely issue resolution.
- Manage visitor-related queries and assist with guest entry coordination.
- Maintain records of resident complaints, feedback, and service requests.
- Ensure a professional and pleasant experience for residents and visitors.
- Conduct regular follow-ups on complaints to ensure timely closure and resident satisfaction.
- Assist in handling VIP guests,



special events, and resident requirements.
- Maintain proper communication and coordination with site management.
- Ensure high standards of hospitality, grooming, and customer service at the society.
- Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Pleasant personality with professional grooming.
- Good command of English and Hindi.
- Strong customer-handling and problem-solving abilities.
- Ability to manage difficult situations with patience and professionalism.
- Basic computer knowledge and familiarity with MS Office.
- Prior experience in hospitality, hotels, front office, or high-rise residential societies will be preferred.
- Preferred Candidate Profile
- Female candidates only with a pleasing personality.
- Presentable, well-groomed, and service-oriented.
- Ability to work in shifts as per site requirements.
- Experience in luxury residential societies, hotels, or premium hospitality environments will be an added advantage.

📌 Guest Relation Executive (Greater Noida)
🏢 Uftultra Facility Management Private
📍 Greater Noida